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Forums AJA Video Systems Kona LHe and Snow Leopard upgrade issues

  • Kona LHe and Snow Leopard upgrade issues

  • David Achilles

    September 28, 2009 at 10:38 pm

    Hello,
    I just did a clean install of Snow Leopard and FCS 3 and I am now having some issues with my Kona LHe card. The output of the card is out of phase (both SDI and Component outputs)and also the image is ‘tearing’ and ‘staticky’….test pattern looks bad too.

    I have now downconverted to AJA Kona control panel version 7.0 NDD…and the problem still exists. Any ideas?

    OS 10.6.1, FCS 3, Aja Kona LHe, 2.66 ghz Dual Core Intel Xeon, 4gb Ram…

  • Jeremy Garchow

    September 28, 2009 at 11:59 pm

    Did you use the aja uninstaller? 7.0 is the latest, so I don’t see how you ‘downconverted’ your drivers. Use the uninstaller and try again.

  • David Achilles

    September 29, 2009 at 1:24 am

    I booted in safe mode (shift key at boot up) and ran the uninstaller for 7.0 and then installed 7.0 NDD. I still have the problem. I can get good looking video with 1080i SDI, but every other setting, including the component output has phase issues and tearing lines…sometimes the Kona Control Panel options for changing the primary format are grayed out….

  • Jeremy Garchow

    September 29, 2009 at 2:21 am

    Call AJA.

  • Dave Jenkins

    September 29, 2009 at 3:46 am

    I wish I had an answer for you. I did the same thing, Fresh install of SL & FCS3 with the AJA 6.5 NDD drivers. Working fine so far.

    Dajen Productions, Santa Barbara, CA
    MacPro Two 2.8GHz Quad Core – AJA Kona LHe
    FCS 3 OS X 10.6 QT 10

  • gary adcock

    September 29, 2009 at 11:49 am

    [David Achilles] “I have now downconverted to AJA Kona control panel version 7.0 NDD…and the problem still exists. Any ideas?”

    downgrade the firmware on the cards also.

    If you mistakenly installed the 7.01 drivers for the LHI card – you overrode the base firmware that has to now be reset.

    Since when do you go into safe boot to install a driver? – in Safe Mode the correct hardware monitoring cannot be properly installed- do not do that in OS 10x- the drivers need to see the hardware they are installing for to allocate the correct resources during install.

    And Call AJA.

    gary adcock
    Studio37
    HD & Film Consultation
    Post and Production Workflows for the Digitally Inclined
    Chicago, IL

    https://library.creativecow.net/articles/adcock_gary/AJAIOHD.php

  • David Achilles

    September 29, 2009 at 2:41 pm

    I did not do a firmware upgrade for the LHe. Might that be part of my problem?

    And I only un-installed software in safe mode…not install.

    And Dave Jenkins: I noticed in your post that you are using 6.5 version of the Kona Control Panel. My next step is to uninstall 7.0 NDD and try 6.5.

  • gary adcock

    September 29, 2009 at 3:08 pm

    [David Achilles] “I did not do a firmware upgrade for the LHe. Might that be part of my problem?
    And I only un-installed software in safe mode…not install. “

    I always Reflash the firmware to be safe when rolling a driver backwards.

    Unistall in “Safe Mode” jeez why?
    Whomever told you to do this should be whipped with a frayed SCSI cable within an inch of their IT credentials.

    While that may have been a process at one time that is NOT RECOMMENDED by me for any type of install under OSX , by turning off all of the 3rd party stuff the installers do not know what should be kept and is not being used. The AJA installers need to see the hardware to properly determine what your specific hardware needs.

    The Current generation of installers for OSX are smarter than the windows counterparts and really do need to read all of the .kext (the new extensions) and prefs, in addition to the hardware that is installed to do a complete and correct install for that piece of hardware. Turning off all 3rd party stuff may result in the uninstall not removing the plist and other pref files since they are not active during the removal process.

    gary adcock
    Studio37
    HD & Film Consultation
    Post and Production Workflows for the Digitally Inclined
    Chicago, IL

    https://library.creativecow.net/articles/adcock_gary/AJAIOHD.php

  • Jeremy Garchow

    September 29, 2009 at 3:12 pm

    [gary adcock] “Unistall in “Safe Mode” jeez why? “

    If your computer is booting normally, I agree. But if your computer is not booting normally after a Kona install (say you installed the regular but really needed the (woops) NDD), then safe mode is the only way without tearing open the machine. You can uninstall the drivers in safe mode, then reboot to get the machine up and running at least.

    David Achilles, you need version 7 for Snow Leopard. Make sure you donwload the correct drivers for the LHe, and not any other card, as Gary has mentioned.

    Jeremy

  • gary adcock

    September 29, 2009 at 3:26 pm

    [Jeremy Garchow] “If your computer is booting normally, I agree. But if your computer is not booting normally after a Kona install (say you installed the regular but really needed the (woops) NDD), then safe mode is the only way without tearing open the machine.”

    Yes -if you pooched your computer by incorrectly installing something, but that was not the case with Kevin, he had some V-out and the computer was booting up.

    There are files that are not removed with some un/ installers if they are not currently active when the process starts- it’s one thing when when the machine will not boot, its a totally different issue when
    it is partially functioning 3rd party toys.

    gary adcock
    Studio37
    HD & Film Consultation
    Post and Production Workflows for the Digitally Inclined
    Chicago, IL

    https://library.creativecow.net/articles/adcock_gary/AJAIOHD.php

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