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Ki Pro
Has anyone had issues w/ Ki Pro HD 12G using version 2.7.0.1? we seem to be having trouble recording and the media seems to get locked and we have to power cycle the deck to get any functions to operate as well us unmounting the cards.
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2 Replies
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Donkron – Barry from AJA here. I haven’t heard of that issue myself. I would reach out to our in house support team which you can connect with for free.
https://www.aja.com/support/contact
There is a fantastic support team in Grass Valley, CA ready to help you!
Please let me know if you have any further questions!
Barry
aja.com
AJA Video Systems – Contact Support
AJA is dedicated to ensuring your success with our products. Technical Support is available free of charge and our team will work with you to help answer questions or resolve any issues.
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We did reach out. No one there heard of the issues we were having. it seems that the recent firmware was the issue so we had to go back to an earlier version.
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