Ki Pro Quad ProRes support

[Aja Sales department]

FFMPEG is not an authorized implementation of Apple ProRes. Only Apple ProRes authorized products should be used to create ProRes file for playback on Ki Pro Quad. You may find a list of Apple ProRes authorized products here:
https://support.apple.com/kb/HT5959

If you have additional questions or concerns, please feel free to contact AJA Technical Support via phone or email, Monday through Friday between 9am and 5pm PST.

—
AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com

[Lee Hunt]

Thanks, I had hoped it would work, hence the question. Is a shame its limited to Apple authorised encoded files, as it restricts the product to Mac only workflow, and restricts your target market.

[Lee Hunt]

We’ve now purchased a new Apple Mac to encode ProRes files, we’re using Apple Compressor 4. These files are still not playable on the AJA Ki Pro Quad !!

Lee

[Gary Adcock]

[lee hunt] “We’ve now purchased a new Apple Mac to encode ProRes files, we’re using Apple Compressor 4. These files are still not playable on the AJA Ki Pro Quad !!”

Kipro files have a specific encode needs did you follow it?
The main issue is the audio not being encoded at 48k 24bit as mono tracks.
most encoders default to 16bit audio with stereo tracks

gary adcock
Studio37

Post and Production Workflow Consultant
Production and Post Stereographer
Chicago, IL

Follow my blog at https://www.garyadcock.com

Or follow me on Twitter
@garyadcock

[Aja Sales department]

If clips created externally are not seen by the Ki Pro Quad they likely don’t meet some requirement for appropriate encoding.

Page 81 of the Ki Pro Quad manual describes appropriately encoded clips.

Appropriately encoded clips must have the following properties:
• A supported codec: Apple ProRes 444, Apple ProRes 422 (Proxy), Apple ProRes 422 (LT), Apple ProRes 422, Apple ProRes 422 (HQ).
• A supported frame size: 4096×2160 (4K), 3840×2160 (Quad HD), 2048×1080 (2K), 1920×1080 (HD) or 1280×720 (HD).
• A supported frame rate: 23.98, 24, 25 or 29.97 fps for 4K, Quad HD, 2K or 1080p material, 25 or 29.97 for 1080i material and 50 or 59.94 fps for 720p material.
• Proper interlace setting for interlaced material: for 50Hz and 59.94 Hz regions, HD interlaced material will be top field first.
• Proper sound settings: Format > Linear PCM, Channels > Stereo (L R) or 2 Discrete Channels or 8 Discrete Channels, Rate > 48.000 kHz, Sample size > 24 bits, and Little Endian.

If you have additional operational questions about the Ki Pro Quad, please feel free to contact AJA Technical Support via phone or email. Technical support is provided free of charge between 9am and 5pm PST:
https://www.aja.com/en/support/contact

—
AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com

[Lee Hunt]

The Ki Pro recognises the file as the correct format, just fails to be able to play it.

Lee

[Gary Adcock]

[lee hunt] “The Ki Pro recognises the file as the correct format, just fails to be able to play it.”

that is an audio issue.

gary adcock
Studio37

Post and Production Workflow Consultant
Production and Post Stereographer
Chicago, IL

Follow my blog at https://www.garyadcock.com

Or follow me on Twitter
@garyadcock

[Lee Hunt]

Hi,

Have tried the audio, but still no luck.

Lee

[Aja Sales department]

Please consider contacting AJA Technical Support if you need assistance. Support is provided free of charge Monday through Friday between 9am and 5pm PST:
https://www.aja.com/en/support/contact

—
AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com

[Lee Hunt]

Hi,

I Have contacted AJA technical support, who have worked very hard in finding a solution, but it appears the Ki Pro is VERY fussy with its ProRes files. Using Final Cut Pro works every time, but we use Apple Compressor (4.1.1), we managed to get it to work for a few days, but for some reason it no longer generates ProRes files that work with the Quad !?? We’ve deduced that the Quad will only supports ProRes files it generates, or ones that have been created using the Apple Core Media Codec ! Compressor appears to use Appple Quicktime Codec, which for some reason isn’t supported by the Quad, or unknowingly unsupported. What has complicated support progress is that AJA support s Apple Compressor (4.1.1) outputs files using Core Media codec all the time, but couldn’t get it to generates files the same as ours !? they even built a clean Mac machine with Compressor (no FCPX installed) and it still generated files that worked !?

Lee