Ki Pro power

[Aja Sales department]

Typically, when you abruptly lose power during a recording, the file being written is not closed properly. In many of these cases the data may have been written to the media and it can be recovered.

If you see a file on the media, but you cannot open it using QuickTime Player, etc. then you may have the data, but the file is simply incomplete. One solution that AJA recommends if this is the case is Aeroquartet:
https://aeroquartet.com/movierepair/movie%20repair%20service

Please feel free to contact AJA Technical Support via phone or email for more assistance with this matter. AJA Technical Support is provided free of charge between 9am and 5pm PST Monday through Friday.

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AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com