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JVC Repair Service Nightmare Cont.
I don’t know if this kind of post is considered vindictive or what but I feel that people out there should know about the utter failure of JVC to support their products. It’s crazy. I’ve never dealt with such incompetence with such high dollar products. As you may remember, I posted about a month ago about my JVC DT-V1900CG, a 19″ HD CRT Monitor, that had failed. When I tried to get it repaired, JVC put every phone tree and customer service obstacle in my way to prevent me from actually talking to someone in their repair facility and when I finally did to talk to someone and got it to them they spent over a month getting it repaired. Here’s the original post:
https://forums.creativecow.net/readpost/8/960267
Well guys,
It’s been two months now since the monitor went down, I finally got it back from JVC. When I received it (I personally picked it up in California, I was on a job in LA) the tech said; ‘your tube is getting kind of old. It might fail soon and it’s not as sharp as some of our LCDs. We don’t have any replacements tubes so once it goes . . . .’ Well I just had been charged $585 for the repair so this little piece of information was a bit disconcerting so I asked the guy; ‘Is it usable? Does it display accurate color, hue, contrast and brightness?’ ‘Oh yeah. That’s all fine. It’s just not too sharp.’; he says.
I travel back to Salt Lake, hook it up to an SDI source out of my Blackmagic Decklink HD Extreme card and low and behold the image looks like utter crap. Think bad VHS. There are no true Blacks just dark slate greys. The whites blow out, smearing into the rest of the video if you try to raise the brightness or contrast knobs close to detent (half-way) so the overall value of everything is a low-contrast, under-exposed image. Certainly not HD Broadcast quality as the monitor supposed to dislay. I have a Sony 10″ HD CRT field monitor and I looped through that to see the difference and the comparison made it obvious that the 19″ JVC has at best not been adjusted properly and at worst, serious issues. . .
So there we go guys! After over two months since the monitor went down it still doesn’t work. I’m out another $585 and I have to edit with a little 10″ HD monitor. I have the JVC monitor with a local tech to see what he can do . . .
Thanks JVC.
Tim Gibbons
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5 Replies
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I feel your pain…
Sorry for the Clinton paraphrase, but can really understand what you are going through. I read an article printed in the NY Times about BestBuy’s GeekSquad doing something similar to get customers to purchase new computers.
Let me tell you the real name(s) for JVC – Junk Video Corporation or Junior Video Corporation. These were coined by my TV Production professor in college. We had a JVC tube camera in our studio and it was a piece of junk compared to Sony. It was only used when ABSOLUTELY necessary.
Don’t get me wrong… I’m not into bashing anyone but there is a reason why some many people complain about JVC products.
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Wayne Carey
Schazam Productions
http://www.schazamproductions.com
https://blogs.creativecow.net/waynecarey -
oddly enough they had GREAT customer support earlier this year and last year when I had issues with my JVC HD100 which is the same division (professional products group)
I had posted my issues on a forum and jvc support called me.
I was in shock to say the least.Any way, a few months back the ccd block started acting up
and they replaced it free of charge even though the warranty
had expired 2 months prior.But lately it seems lots of people are complaining that the customer support lines ring forever and nobody answers.
If its any indicator of karma, JVC has been in the red and
on the brink of shutting down for awhile now. They won’t last
if they keep it up. -
Sounds something like Apple’s warrantee on their 23″ cinema displays. They replace it with someone else’s old used one that had been sent in previously.
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I have the service manual which gives you all the “secret” functions to calibrate this monitor, if you are insterested. Where I work we have the 21″ version and a while ago, when the main board failed (cost about 800$ !), we had to recalibrate it ourselves because the repair guy didn’t bother calibrate it…
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Thanks Le Coyote but it’s definitely the picture tube. It’s toast. Looking at different monitors now. Interested in an HD/SDI card for the thing?
Tim
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