Just installed RED v 5.2.0.1353 OS 10.8.2, CS6 – opening but not working

[Peter Mcauley]

Hi Colleen,

Does your new MacBook Pro have a retina display?

Thanks,

Peter.

[Colleen Parquette]

Yes. I have a retina display – which is great because I lost 2″ of real estate 😉

Colleen Parquette

[Peter Mcauley]

I believe that might be the source of the problem. We’ve seen some issues with the retina display in our labs … I’ll check again with the QA techs who tested that to see if they can (a) confirm that this is true and (b) offer any kind of solution.

Thanks,

Peter.

[Colleen Parquette]

Thanks, Peter:

I don’t doubt it. I will add that my 1920 x 1080 timeline opened in Red as an HDV 1440 project. I could not adjust this & am wondering if this harkens to the fact that Premiere Pro initiates with the choice of DV or HDV & you create your custom sized sequences individually ?

~ C.

Colleen Parquette

[Peter Mcauley]

Hi Colleen,

The project size in RED 5 should mirror the sequence settings. One of the new features in RED 5 is the ability to override the sequence settings while in RED 5, manually specifying any size for the RED composition. To do this, you need to go to the RED preference window, then checkbox labelled “Manually specify pixel dimensions, PAR and FPS” – when you enable this option you’ll be able to select from the presets in the Project pop-up or manually enter any custom value in the various fields below that.

Now, regarding the retinal display issue … we have reproduced the problem here and we’ll offer a free update to solve this problem as soon as possible. I can’t offer any dates at this stage for the fix but know that it’s in the works.

Thanks,

Peter.