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Is Apple the new “Evil Empire?”
Is Apple the new “Evil Empire?”
Up until the recent release of Final Cut Pro X the sentiment among professional editors and media creators has been that Apple “Was on our side” i.e. that they where engaged in a long term win-win relationship with Apple. What that essentially meant was that Apple would invest in its pro products over a long period of time even if that didn’t result in a rapid increase in profits for a particular product over the short term. This would be the professional’s side of the win; Apple would be on their side as a long-term partner and would give them the creative tools they needed and evolve those tools over the years. Apples win would come from the commitment of professional during periods of downturn. For example, during the last half year or so, as many restated their commitment to Final Cut even as it was surpassed by Adobe Premiere in terms of flexibility in native editing and in core speed.
This relationship is very similar to the IBM model,
https://www.economist.com/node/18803123
where feedback from customers is the basis for business decisions as they relate to platform changes and shifts in the company’s focus. To sum up the Economist’s excellent article: IBM is there for the long haul which is why it is not a company with a exploding share price but is a company with steady increase in value over the last hundred years.
The “Evil Empire” tag can be given to a company that is disconnected from it’s customer base to the extent that it clearly promotes its short term interests to the detriment of it’s customer’s needs. There are hundreds of examples to choose from and it would be unnecessary to point to any one company to illustrate. However a clear indicator is when customers feel their loss equals the company’s gain. At this point of disconnect with its customer base, if the said company does not course-correct and re-invest in it’s core relationships it will move farther and farther away from those interests, eventfully creating something that is clearly self serving, and in the eyes of it’s customer’s “Evil.”
Apple’s final cut pro x is an example of such a product. A cursory review of customer reactions breaks down along the following lines:
Production houses: Complete rejection. See the podcast by Walter Biscardi and Richard Harrington
https://forums.creativecow.net/readpost/335/3700
Independent Filmmakers: Switching to competitors product.
https://www.dvxuser.com/V6/showthread.php?253485-Anyone-switching-from-FCP
SLR Filmmakers: Mixed bag, most users hate it with more casual users liking shallow learning curve.
https://www.cinema5d.com/news/?p=6895
Casual Users: Love it.
https://news.cnet.com/8301-27076_3-20073159-248/first-look-at-apples-final-cut-pro-x/
It’s clear that when seen as a program taken at face value, at its release, this product reflects a clear change in direction. While previously aimed at the professional market this product is now targeted at the casual user. Apple may attempt to retain it’s existing pro customer base by modifying Final Cut Pro X to better reflect their needs but that would come as an after the fact modification. The changes already implemented are skewed heavily in favor of the casual user. Professional users are right to feel abandoned after years of commitment and partnership with Final Cut Pro.
Speculation as to Apples intent in the macro sense and whether the company overall is shifting away from pro users is outside of the purview of this short article. It can however, be concluded that Apple now values short-term profit from Final Cut Pro above the continued loyalty of its longstanding professional user base. Whether this proves a wise choice in the long run will remain to be seen. For now however, there is a definite market opening for a young startup to step into the void with a customer driven product to challenge the new Evil Empire.