Is Adobe Support Lying to me? “this project contained a sequence that could not be opened no sequence preview preset file or codec could be associated with this sequence type”

[Andrew Kimery]

[Brandon Davids] “While I may concede ignorance on the MTS files and their metadata, if Adobe was designed to work with the metadata then why would it let me import ten thousand MTS for over a year and work just fine, no problems without any of the supporting files?”
PPro, like FCP 7, gives users a lot of flexibility which means it also gives users a lot of rope with which to hang themselves. Just because it has been working fine doesn’t mean it’s a proper/supported workflow.

[Brandon Davids] “Also, why would the programmers allow there to be an import process that didn’t work, or work differently than another import method without informing the user etc.?”

I’ve been using PPro for about three years and once I found out that bringing in media via the Media Browser was the ‘proper’ way to do things I too wondered why File->Import and drag n’ drop were still allowed (or at least didn’t pop up a warning or something).

[Brandon Davids] “He blamed my computer and said it was a permission issue where I was allowed to access video but not audio, again it makes no sense.”

Lots of computer errors make no sense. They are incredibly complex systems and user action or piece of code in part of the system can have unintended consequences that breaks an entirely different part of the system. For many people rebooting the machine is first or second in line when it comes to trouble shooting but I bet 99.9% of users (myself included) couldn’t tell you how exactly rebooting should fix the whatever problem is going on. We just hope it will.

[Mike Damian]

This is crazy, I had the same thing just happen to me after quitting the software and shutting down my computer (troubleshooting a different issue). Went to open premiere and I got the same message. Went through all my auto saves same thing. Then it popped up saying I can start my trial??? What the heck, I’m paid up. Sign up now, then it signed me into my account. Everything opens fine now, now lets see if the restart helped the original issue. LOL

[Ann Bens]

https://helpx.adobe.com/premiere-pro/kb/features-presets-missing-premiere-pro.html

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Adobe Certified Expert Premiere Pro CS6/CC
Adobe Community Professional

[Tero Ahlfors]

[Andrew Kimery] “I’ve been using PPro for about three years and once I found out that bringing in media via the Media Browser was the ‘proper’ way to do things I too wondered why File->Import and drag n’ drop were still allowed (or at least didn’t pop up a warning or something).”

Because the file itself has a valid video and audio track. Also not all AVCHD cameras hide the metadata to additional folders. It’s a bad format.

[Brandon Davids]

This is NOT adding up for the following reasons, plus I have an easy fix for when this happens and I don’t need the metadata/supporting files either; therefore, I have reason to believe this is a bug in Premiere.

The bottom line is that the Adobe Tech told me that if I use MP4 files, that I will NOT have this problem. That is an inaccurate statement and like I said, I had mp4 clips and Adobe broke the sound on those too.

I just opened an entirely different project, and it had reference to the same MP4, as all my youtube videos reference this 5 second channel brand into, and it was Red and missing sound. Even if I re-add the file from my hard drive, it has no sound.

The simple solution is to simply make a copy (on your hard drive) of any file that is broken and then simply re-link the media to the new copy.

Obviously, however Premiere is processing the video files you toss at it, it’s caching the data somewhere and after it breaks the sound, and you re-add that file to your project, it thinks it’s already cached the sound and doesn’t reprocess it, but if you make a copy of the file, it looks like a totally new file that has never been added to premiere and processes the audio from the file.

I keep finding more and more people this is happening to and it’s also coinciding with Adobe updates and also always seems to happen when Adobe just magically decides to tell you that you are running trial software.

This needs to be escalated to Adobe because this has cost me 10 hours over 2 occasions. I’m just glad that now I can fix it in a matter of a minute or two, but this will cause others serious setbacks. The Adobe rep told me that I was screwed and couldn’t salvage the project and that’s no good advice.

[Alex Udell]

You are quite diligent.

And I agree that this should be escalated, particularly if you can reproduce it with exact steps.

(as a software guy, I’m sure you can appreciate that)

Alex Udell
Editing, Motion Graphics, and Visual FX
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[Brandon Davids]

I did forget to mention one thing. This “could” also be related to dragging ONLY AUDIO from the preview monitor into the timeline, but I have not had time to try and reproduce that yet, mostly because I’m behind on finishing this project because of the troubles I have had and don’t want to break it again, just to be right.