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internal software errors
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PPS The avi plays back in Premiere Pro without problem. And, plays in Encore when there are no chapters involved.
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Guy,
Glad to help. I just wish we had more luck getting this sorted sooner. Or at all. 🙂
Try adding the chapters back one-by-one and then previewing after each chapter is added. Maybe it’s only one that’s causing the problem. If you add chapter 2 back and it errors again, delete chapter 2 and then try adding just chapter 3. And so on.
The last suggestion I have is to uninstall DivX (even if only temporarily). Encore isn’t as sensitive to other installed codecs as it used to be, but DivX seems to be a thorn in a lot of people’s sides.
-Jeff
The Focal Easy Guide to Adobe Encore DVD 2.0
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Just a thought – what format and how many channels is the audio?
-Jeff
The Focal Easy Guide to Adobe Encore DVD 2.0
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Hi Jeff,
I am not sure about the specs of the audio format. It was all exported from Premiere Pro along with the video channel. My guess is that the audio is stereo wav.
Uninstalling DivX made no difference. But, when I removed the Chapter Playlist then the Preview worked.
At your suggestion I created a new Chapter Playlist and added the chapters back in one by one.
It was fine up to and including 2 out of 4 chapters. But when I added a third chapter things started going wrong with the Preview again.
Wondering whether it was the specific chapter or just the fact that it was the third to be selected, I then removed all the chapters from the playlist and added back just chapters 3 and 4. This then worked in Preview.
I then added in chapters 1 & 2, so the playlist order was: 3, 4, 2, 1. This too worked in Preview.
So, I can get it to Preview with four chapters in a Chapter Playlist, I just can
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Guy,
Good job troubleshooting this! I have a wild theory that I will test if you will do the same. Try adding a fifth chapter to your timeline and then creating a chapter playlist with all 5 chapters in order. Does it preview OK? How about if you keep only 4 chapters and make 3 chapter playlists, each with the chapters in a different order but with at least one playlist containing all of the chapters in sequential order.
I’m trying to find out if this bug appears when:
1) The number of chapters is a multiple of 4, or
2) The number of chapter playlists is an integral factor of the number of chapter points.I am having an email exchange with another bloke who has the same problem – he has 36 chapters and 4 chapter playlists. So it’s not just you. 🙂
-Jeff
The Focal Easy Guide to Adobe Encore DVD 2.0
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Thanks Jeff – a guilty pleasure knowing I’m not the only one!
I’ll have another tinker with it in the next day or two and let you know.
Guy.
The Mind Your Own Business Podcast – the Business Owners’ podcast – http://www.myobpod.com
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Hi Jeff,
OK, when I add an extra chapter, so the total is 5, then the thing Previews OK!
But, when I keep it at 4 chapters and make 3 Chapter Playlists (with the chapters in a different order in each but one Chapter Playlist with them in sequential order) it doesn’t Preview.
Still scratching my head!
Guy.
The Mind Your Own Business Podcast – the Business Owners’ podcast – http://www.myobpod.com
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The Fifth Chapter is good info – thanks!
If it makes you feel any better, I found a way to reproduce this error at will. The problem is that I haven’t found a workaround, but the number of chapters is promising.
-Jeff
The Focal Easy Guide to Adobe Encore DVD 2.0
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Hi Jeff,
Joy!!!
It looks like we’ve cracked it – your wonderfully inspired idea about the number of chapters has led to a fix.
At the end of my timeline I have about 1 second of blank screen and no sound. I’ve added in a fifth chapter consisting of this last second of nothing.
Now it Previews! Everything seems to work
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Glad I could help. This was a tough one. I will try at my end to see if changing the number of chapters affects the error on my test project – if so then this workaround is a keeper.
Sorry, no FF or REW in Preview. The best thing I can recommend is to burn the project directly to an RW disc (no coasters) or to a disc image and then to an RW disc. Test it in a software or hardware DVD player where all remote control functions will be available. The disc image is so that if the project checks OK on the RW, you can burn immediately from the image instead of having to build the project again inside of Encore.
Best,
JeffThe Focal Easy Guide to Adobe Encore DVD 2.0
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