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Intensity Shuttle — HP dv7 – works, kind of
I’ve posted several times over the last few months about trying to get the Shuttle to work on various laptops.
Yesterday I got an HP dv7-6c47cl. I updated the driver to 2.1.28.1, but didn’t update the firmware yet.
But in Media Express I have the same problem as I did before. Using HDMI, I get nothing–only an error message right away saying that frames were dropped. When I use Component, I don’t see video when I capture, but it least it seems to be capturing something , and the audio meters are active.
However, when I use Ustream Producer Studio to capture from the Shuttle, Component works fine–I get video and audio. But HDMI still gives me a black screen (and I’ve tried more than one HDMI cable).
I have the camera set for 60i, and settings match in Media Express. I really don’t need Media Express for my work, I’ll only be using the Shuttle with the Ustream webcasting program, but I would still like it to work with HDMI if possible.
I’d prefer to not update the firmware unless I know that it will make a difference, but I don’t know where to find the firmware information now that the Controller Utility program is no longer included on the computer. I found the driver information in Device Manager, where do I find my firmware version?
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7 Replies
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Jerel, I had the same problem at first. Go into the Black Magic Control Panel and select Component as the input, then go back and select HDMI as the input.
When I first went in to the Black Magic Control Panel, it listed HDMI as the input, so I had to switch it to component and then back to HDMI. Since then, I have had any problems.
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that got the audio working, but still no HDMI video in the BM software, (none using Component, either). Talked on the phone with tech support today and made no progress.
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Does your laptop use Reneas or NEC USB3?
If so, use these drivers and firmware:
https://www.station-drivers.com/page/renesas.htm
Download firmware 4.0.1.5.0.2 and driver Version 2.1.28.1 Pour Windows Xp/Vista/7 32/64bits.
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I had already updated the driver, not the firmware. Tech support told me yesterday that I probably didn’t need a firmware update.
But, I decided to try it anyway. Now, the firmware installation bar has been stuck at about the 50% mark for almost half an hour. Is this normal? (I doubt it–but I’m hoping it is).
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Normally, firmware updates take a few minutes. I’d let it sit a while longer though.
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and if it doesn’t ever finish? Am I going to have a totally non-working USB 3 port?
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You should be able to re-flash it if it doesn’t work the first time. Don’t get me wrong, there have been instances where a bad flash caused major problems (like motherboard BIOS), but you should be ok.
With that said, if it won’t take the flash, that might indicate a hardware problem with the USB 3.0 controller, which obviously HP would have to fix. There is a chance that this is the problem the entire time, you possibly just got a bad one.
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