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INTENSITY not working anymore as before
Hi, I have a big big problem!
My Intensity pro was working great under WINXP 64 with internal RAID5 setup, I could play everything smoothly and crispy…..everythink was great!
I have reinstalled my computer and upgraded to WIN7 64. That is the point my problems begin to happen!
Under WINDOWS 7 I could not play ANY HD file from timeline, but SD files are working fine!!!! After few days of trying, I decided to reinstall and get back to XP64, but now, same things are happening to me!!!
I can’t play nothing! When I press on play timeline, nothing is happening, but also I noticed that all this files are working fine in NON BLACKMAGIC PROJECT!!! Also, in BLACKMAGIC sequence, when i assign Motion to clip (101, or similar), timeline below clip goes RED and file is PLAYING!!!!!!Also, I noticed that my RAID speed in BLACKMAGIC SPEED TEST is around 300 mb/sec, and before it was around 390, 400!
I have all new drivers for NVIDIA, INTENSITY, MOTHERBOARD, INTELICH10 RAID……..My motherboard is GIGABYTE EX58-UD4P, 6Gb ram, NVIDIA 9800 GT, RAID 5 (5x1tb) on INTEL ICH10
Also I have tried DECLINK EXTREME HD on this machine and it is not working!Help me, I am desperate!
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2 Replies
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Anyone can help???
Blackmagic guys? Are U there????
U don’t respond to my emails sent to support! -
This seems to be a regular problem, and, yes, BMD is slow to respond to e-mail requests. It appears to be a very small company.
OK, here’s what BMD support has told me in the past:
1. Uninstall the BMD software and drivers, then re-boot.
2. Download and install the latest version of Apple Quitktime.
3. Download the latest drivers from the BMD Web-site, install them and re-boot.
4. Verify that BMD output is functional. The quickest way to do this is open up the Blackmagic Media Express utility. It should have automatically installed with your Intensity drivers. Drap a clip into Media Express. If the reinstallation went well, you should see the clip playing in the Media Express window and on your external HDMI monitor.I can’t guarantee this will work for you, but these are the steps given to me by BMD.
Out of curiosity, why did you re-install XP 64? I performed a similar updgrade to Win7 Ultimate 64 and notice speed improvements when working with the Adobe Suite.
Good Luck,
John G
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