install problem

[Yosep Sugiarto]

what are you using XP version? 2 or 3? try to use SP2, coz SP3 sometimes not working with several H/W. or try to use original version 😀

Joe

[Marcel Jeanisse]

Thank you I will try that, I’m not sure what version of xp I’m using.

[Andrew Silva]

I has same problem, after 4 hours going back and foward i found out the problem, its very simple to resolve…

1st: you will have to download soemthing from Microsoft called ” Windows Installer CleanUp Utility”

Link for the CleanUP : https://support.microsoft.com/kb/290301

2nd: You will have to download this Adobe software cleanup from the Adobe page, it will delete all temporary files from adobe including saved files” make sure you backup your files that is located in any of Adobe files”

NOTE THAT THIS IS FOR ADOBE PREMIERE CS3 NOT CS4!!

Link for the Adobe Cleanup: https://www.adobe.com/support/contact/cs3clean.html
MAKE SURE YOU DOWNLOAD THE WINDOWS VERSION IF YOU ARE A WINDOWS USER

MAKE SURE YOU INSTALL THE CLEANUP FOR WINDOWS FIRST, OTHERWISE THE ADOBE CLEANUP WILL NOT WORK, EXTRACT THE FILES FROM THE ADOBE CLEANUP AND OPEN AS ADMINISTRATOR THE FILE CALLED “CS3CLEAN”

THE FOLLOWING SCREEN PRESS (Y)

THE REST ARE ALL (NO)

WHEN IT ASK FOR YOU TO CHOOSE 1 FOR SOEMTHING ELS OR 2 FOR SOME OTHER THING MAKE SURE YOU CHOOSE 2

WHEN YOU GET TO THE POINT WHERE IT ASKS YOU TO WRITE GO, THATS WHEN ITS ALL DONE REMOVING THE FILES…

CLOSE THE SCREEN AND DO ALL SAME PROCESS BUT STEAD OF CHOOSING 2 YOU WILL CHOOSE 3….IT DOES NOT ASK YOU TO BUT THATS WHAT ADOBE TECHINCAL SUPPORT TOLD ME….AFTER ALL DONE…..DO IT AGAIN AND PRESS 4…IT WILL BE THE LAST TIME….AFTER THAT YOU WILL HAVE TO TURN OFF USER ACCOUNT CONTROL BY GOING TO YOUR USER SCREEN AND TURNING TO OFF THE (UAC)

AFTER THAT ITS ALL DONE, INSTALL YOUR ADOBE SOFTWARE AND YOU WILL BE GOOD TO GO, REMEMBER TO ALWAYS RESTART THE COMPUTER WHEN IT ASK YOU.

[Abdo Abouzeid]

this fixed it for me, but it unistalled photoshop and after effects cs3, i can’t install them now, they give me the exact same message premiere used to give me. i ran it again because i need photoshop way more than i need premiere but now i can’t even install photoshop, it gives me the same error.. now i don’t have any adobe programs installed please help