-
Install of Apple OS Yosemite leads to full re-install
Just a heads up in case anyone else sees this issue.
On my MacBook Air I went ahead and updated the OS to Yosemite. I generally do all new OS updates on my personal, non critical workstations. This machine never had any CS apps, only started with Creative Cloud back in April.
I checked to make sure I was properly logged into the Creative Cloud Desktop app after the Yosemite install.
When I tried to launch either Photoshop or Premiere (the only two CC apps on this machine) the old Adobe Application Manager popped up and gave me an error that I was logged into too many machines. There’s a radio button on there to “sign out of all other computers.” So I did that. Nothing happened. Still could not launch Photoshop or Premiere Pro on my Air.
I even went to the other machine and manually logged out of Creative Cloud on that machine. Still Adobe Application Manager told me the Air could not run the apps because I was logged into too many machines.
I ended up Uninstalling the Creative Cloud Desktop, Premiere Pro, Photoshop and trashing the Adobe Application Manager (could not find an “uninstall for that’). Then I downloaded and re-installed everything.
Once again the “Adobe Application Manager” appeared when I tried to launch Photoshop, but this time, clicking the “sign out of all other computers” did something and Photoshop launched. Now Premiere Pro and Photoshop are both working normally.
I honestly don’t even know why the Adobe Application Manager still exists since it’s just redundant software in terms of licensing. You can sign in / out of your license via the Creative Cloud Desktop app, no need to do so in the App Manager.
Just wanted to pass this along in case any of you run into a similar situation. Thanks to some folks at Adobe for suggesting the re-install of everything. Took less than 45 minutes to download / reinstall everything.
Walter Biscardi, Jr.
Editor, Colorist, Director, Writer, Consultant, Author, Chef.
HD Post and Production
Biscardi Creative MediaCraft and Career Advice & Training from real Working Creative Professionals
-
1 Reply
-
Hey Walter, I installed Yosemite over Mavericks and after 2 days ended up going back to a clean install of Mavericks. Reinstalled all the Adobe stuff, watched it for a day and then upgraded to Yosemite and things are working fine. The Yosemite bug (and what I think was in Mavericks 10.9.5) messes with the Keychain permissions and all that. I’ve had it mess with Google Drive, CC Installer/Updater, Lync and Dropbox. All on my Macbook. No problems with any iMacs I’ve upgraded.
Reply to this Discussion! Login or Sign Up