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Activity Forums Adobe Premiere Pro Incessant crashing (cannot export)

  • Incessant crashing (cannot export)

    Posted by April Dauz on November 25, 2008 at 6:57 pm

    Hi,

    I’ve googled this problem and there are so many different causes/fixes that I cannot fully comprehend, so I thought I’d just ask about my problem here. Basically Premiere seems to crash at a constant rate once my project gets relatively large. For me, “large” would be when the media cache stores about 18 GBs. I’ve been able to work around these crashes in previous projects, but since I’m using all HD clips for my current project and the cache uses about 36 GBs, crashes happen so often that I cannot get through a full render/export. I get all sorts of indicators of error, some of which include “application failed to return video frame, operation canceled;” “Adobe Premiere Pro.exe has stopped working;” “system is running low on virtual memory, save project and proceed with caution;” and freezes. I’ve tried a lot of fixes and suggestions, but nothing’s helped so I’m wondering if such problems have to do with my system specs and/or project sizes?

    Specs:
    – Intel Core 2 Duo CPU T8300, 2.4GHz
    – 3 GB RAM
    – Windows Vista, 32-bit, SP1
    – ATI Mobility Radeon HD 2600
    – 50 GB free hard drive space (I know, not much. Could this be the main issue? Not sure because I’ve done way smaller projects that needed half this and there were still many crashes when I started adding more and more clips/effects to the timeline.)

    Project specs:
    – Project file 16.8 MB
    – 3.5 minutes long
    – Using a mixture of .avis and .wmvs
    – Everything on the C: drive
    – Using CS3

    Any other information I might need to include?

    Thanks in advance,
    April

    Eric Jurgenson replied 17 years, 5 months ago 2 Members · 4 Replies
  • 4 Replies
  • Eric Jurgenson

    November 25, 2008 at 7:38 pm

    Is this a notebook? Notebooks are not great for editing HD.

    Off the top, I’d say your problems are related to:

    1) Capturing to the C drive. You want to capture to another drive if possible, preferably something fast like an array, but even a single desktop drive would be better than capturing to the C drive.

    2) You are runnung out of RAM. (4 GB is optimal.) To help conserve memory, close unused sequences by clicking on the little X on the sequence tab. They will collapse to the project window, and can be reopened by double-clicking their icon (in list mode).

    If this doesn’t work, break your project into smaller pieces.

  • April Dauz

    November 25, 2008 at 7:56 pm

    Thank you for the quick response!

    1) Yes, I’m using a notebook. 🙁

    2) Sorry to be so naive, but what’s an array? And what is the difference between a single desktop drive and the C:? In regard to hard drive space, I’m thinking of getting an external drive. Would this do the trick? Maybe like 250GB?

    3) Sequences: I never use multiple sequences. If I’m working on a music video, for example, I always use just one sequence and paste clips to that timeline until I’m done. Is that wrong? (I never really got the purpose of having multiple sequences…)

    4) Breaking project up: I broke the project up to work on different sections and put them back to one for export. Should I just rebreak these up and export separately? I’m thinking this is what I might have to do.

    Thanks again, April

  • Eric Jurgenson

    November 25, 2008 at 7:58 pm

    Also in preferences-general, change the optimize setting from “performance” to “memory”.

  • Eric Jurgenson

    November 25, 2008 at 8:11 pm

    An array is a set of disks that can be combined to enable greater performance and/or disk failure protection.

    My current favorite for single desktop drives are the Seagate Free Agent Pro systems, about $225. for the 1 TB model. They feature an eSATA connection, which would be great if your laptop supports this (very fast). Otherwise, just use the FireWire or the USB connection.

    Yes, if your system can’t handle the combined project, you may have to export each section seperately. If your ultimate goal is a DVD, then you can assemble the seperate exported MPEG clips on a single timeline in Encore.

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