Importer Generic Errror

[Eric Jurgenson]

Are you on CS4? My guess is that a reinstall won’t fix your problem. Try:
1) Importing through the Media Browser
2) Deselecting the two XML checkboxes in preferences>media

I’m thinking that PPro may be choking on the metadata, not the essence file.

[Tim Boknecht]

Yeah, I’m on CS4. I tried the import with the XMP boxes unchecked, but get the same error window “The importer reported a generic error.”

I’ve always used the Media Browser to import and never had a problem before reinstalling Encore.

Any other ideas?

Tim Boknecht
Promo Writer/Producer
KAKE-TV

[Eric Jurgenson]

Well, in that case, maybe a reinstall (repair) is in order.

The reason I thought that might not be the case is that I just did a reinstall (actually a complete clean install of my boot drive) to try and deal with a similar problem.

In my case, ImporterProcessServer was crashing when a particular project was opened, even though the project was fine (with all clips already imported) prior to this problem developing. Turns out it was a corrupted clip. How it got corrupted (after it was working fine) is a mystery. After I transcoded the corrupt clip in AE (which opened it without issue), and relinked in Premiere, the project was fine.

So I ended up wasting five hours of my time with an unnecessary reinstall. Oh, well…

[David Guerrero]

This is obviously a little too late to help you, but it might help someone else who comes across this post.

I also have the CS4 Production Premium Suite and recently reinstalled Soundbooth. When I did, for some reason, it overwrote the Premiere “functional content” which is what contains the additions of the XDCAM sequence presets. The XDCAM clips in projects that had already been created became unlinked. When I would try to re-import them, I got the generic error.

There’s no way to just install those files, so you have to “repair/reinstall” Premiere with the “Premiere functional content”.

Hope that helps somebody.