Import issue of Apple Prores 4444 into Premiere Pro CC 13.1.4

[Eric Santiago]

From where did the ProRes4444 file come from?
I just did a test with a file exported from AE in that format.
The same OS and Premiere but 13.1.4 build 2.

[Esther Casas]

Hi Eric! thanks for the fast reply!

I get all these files from animators that work in Toon Boom Harmony or TVPaint, by default they export it to Prores 4444 . I did not have a problem with the previous version of premiere by the way, with the exact same files, only after I upgraded to Premiere but 13.1.4 build 2 in OS Mojave. Where do you get yours?

No idea what else to do besides converting before importing, which is a total waste of time having thousands of clips to import…It looks like a bug on my system? I can’t find it online…

So frustrating, thank you!

[John Williams]

If it is a bug on your system and until that’s resolved you need to convert the files, could I recommend you use the Media Encoder. If you set up a Watch Folder, then every file that gets put in there will be converted using the format you specify. SO you can have your animators render/move their ProRes Files into that folder and they’ll get converted and put where you specify without you needing to do anything.

John Williams

Soho Editors

[Chad Sherman]

I am having the same issue with both Premiere and After Effects, CC2019 and CC2018. I am able to import and convert the Prores4444 file with CC2017. The problem Prores4444 file was created out of house more than two years ago. I have no problem with Prores4444 files created in house with CC2019. I am using Mac OS High Sierra10.13.6

Chad Sherman

[Eric Santiago]

I can see this being an issue with Mojave but if everyone is using High Sierra then the export app is the culprit.
Sorry, my experiences with Toonboom (or similar) I lean towards sequential files for better workflow.
I get to control sequence length and use frames as static if need.
You will need to use AME as earlier mentioned.
That or take a round in AE.

[Esther Casas]

John , thanks for your suggestion. After having done more research creating the watch folder for now is the only solution I have, it seems that the latest operating system in Mac is creating that bug into premiere cc, at least I didn’t find anything else.

I never created a watch folder in Encoder before so now I will have to do a search for that, this is a never ending process, of course it always is!

Anyway, thanks for everyone’s suggestions and your time!
Esther.

[Esther Casas]

Hi John !

Thanks so much for this suggestion. It is definitely a bug in the upgraded system so I went ahead and created a watch folder with encoder, but following instructions, it does not really encode anything I put into the folder. When I drop the MOV files in teh folder and I go to encoder, by default it should start encoding what is in that folder, but instead it says “not currently encoding”

– I created a WATCH folder in desktop
– In encoder (under watch tab), I specified the output folder inside that watch folder. I understand that when you start adding MOVs in that WATCH main folder then encoder automatically starts encoding, correct? it doesn’t in mine…

Let me know if you have any suggestions to make it work,
Thanks again!
Esther.

[Esther Casas]

I am replying to myself so that everyone knows what’s up if you have teh same problem:

I just made another test WITHOUT an Apple Pro Res 4444 MOV, and it worked.
So, it seems that the new upgrade and Adobe can’t actually work with Pro Res 4444 at all!

Amazing and so frustrating, any other ideas are welcome…
thanks!

[John Williams]

Perhaps try running the latest Premiere Pro update (came out last week) but make sure Media Encoder is up to date also.

If still no joy, you could send me one of your QT files (preferably a small one I can try out.)

John Williams

Soho Editors

[Esther Casas]

Hi John! Thanks for the suggestion.

My premiere and latest encoder ( both CC 2019) seem to be updated. I did a test though with my Encoder 2017, and the WATCH folder worked just fine. So it’s definitely with the new versions of both premiere and Encoder, they hate the Apple Pro Res 4444 we are using ☹ .

How can I send you one of my QT so you can try (and thanks for the offer!!)

Esther.