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Import files … nothing
I’ve been using AE for years, and just recently had a problem with AE 5.5 Pro Bundle.
I hit “Import/File,” and get … no response at all. No error message, and no window for file selection. It’s as if I didn’t hit “Import/file” at all. “Import/Multiple Files” has the same non-response. “Import Recent Footage” works fine.
I’ve fully shut down and restarted several times. This started happening yesterday, but the problem went away after a restart. Not today.
Should I reinstall? Anything to watch out for if I do, besides backing up my AE projects?
Thanks!
— BC
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4 Replies
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I met such trouble for several times.
The first time,I went cross this trouble by reinstall my AE5.5.
The second time ,I found if I loged in my Windows with another user name,this trouble dispeared.
Wish to be little helpful. -
Thanks. I am a single-user and haven’t really set up any other user accounts.
— BC
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Try deleting the preference file.
Hold down Ctrl+Alt+Shift immediately after starting After Effects until you get a message to confirm deleting the preferences.
For more background info:
https://www.adobe.com/support/techdocs/325664.htmlHTH – Bar3nd
Forum COWmunity leader for:
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Thanks so much!!!! I am back in business and have a fighting chance of making a deadline thanks to your help.
I am in AE 5.5, so I had to use Control, as the article you linked said.
I appreciate your help!
— Bob
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