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i have a serious problem with my AE it freeze
i tried AE2017 cc v 14.2.1.34
and AE2014 ccand it has the same problem
the composition panel gets frozen as it appears in this image
it first show all in white then when i tried to resize the panels it shows this repeat pannel that mean it’s frozen
the rest of the program is normal all panels and menusi tried uninstalling and reinstalling my graphics and it didn’t solve the problem
this happens with any project once i open the software even if there is no new comp is created
i don’t know what to do and i have serious deadlines and i really hope there is a solution other than installing a new windows
i hope someone can help
this is saved from dxdiag.exe that shows my sys info
11763_dxdiag.txt.zip -
5 Replies
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Troubleshooting tip #1: reset your preferences. Hold Ctrl+Alt+Shift while Ae is launching.
If that doesn’t work, try disabling hardware acceleration of the UI. Edit > Preferences > Display, then uncheck “Hardware Accelerate Composition, Layer, and Footage Panels.”
Walter Soyka
Designer & Mad Scientist at Keen Live [link]
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
@keenlive | RenderBreak [blog] | Profile [LinkedIn] -
thank you for the tips
it didn’t solve the problem
but while stretching/resizing the panel it worked at specific sizes and go back to be frozen in other sizes but the program shows unusual delay in performance than usual like when i type in search in the project files panel or the effects panel it takes 2 seconds of total freezing of the software and every time i switch from cop to another i have to resize the panel to get it to work at some point
the same problem in Photoshop too -
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not even installed
i thing it is something related to my graphic drivers or windows updates
i will have to reset the system
it just happened to google chrome browser too
i have never seen anything like this
and i am afraid it would happen again as i don’t know the reason yet and i will probably have the same drivers and updates again when i reset the windows and re install all my software ???????? -
[ali brakat] “i thing it is something related to my graphic drivers or windows updates”
I had to manually install the latest NVIDIA graphics drivers after a recent Windows update to get full functionality back on a couple of our systems.
Walter Soyka
Designer & Mad Scientist at Keen Live [link]
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
@keenlive | RenderBreak [blog] | Profile [LinkedIn]
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