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HPX500 5600 Preset Fix
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Just an aside.
I really thought Yamada san had made more changes at Panny NA but I guess not.
You’re still too slow. Sony is ur house eaten all ur food!
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[David Hudson] “If I want my 5600k preset to be 5600k exactly? What kind of newspeak is that? “
Not newspeak at all. Not everyone uses the 5600K as daylight changes constantly. 5600K is a term adopted by Kodak for 12:00 noon on the some specific day in July in Syracuse, NY. Not everyone needs the 5600K because not everyone uses it. Those that want it, should stay tuned.
[David Hudson] “As per your last post I thought this was a software issue in the DSP. Now they’ve got a kit they’ve got to install. OMFG. How about just puting in a whole new correct vision block and dsp. “
It is a kit, sorry it is not replacing the vison block, not sure where you get this stuff. It is a new software eprom. Not huge but easier than pulling the old one, reburning and then putting it back in.
[David Hudson] “This is a warranty issue I’ll be happy to take it to a local center but if it’s got to go to you in Jersey its on your dime. No excuses or you can have the whole camera back. No BS. “
Well then you will need to see your dealer about having him take your camera back because there is only one place to have the camera fixed, and that is in NJ. It is a warranty repair and the only place that can execute it is in NJ. There is not a local repair facility in your area.
[David Hudson] “What about the noise issue as compared with the 200A?”
It is as quiet as the 200A. The trick that makes the 200A quieter came from the 500.
[David Hudson] “I’m really tired of the BS.
Act like a real professional company or suffer the consequences.”I do believe we are. We are resolving the problem and making sure that the problem resolved does not affect anything else, this has taken the most amount of time.
[David Hudson] “This is all in public now no PMs”
The only reason I wanted PMs on DVXuser was to try and get you to send your camera in, so that it would have been your camera having been fixed, but you chose not to do this. I should have the process for who you need to contact by Monday and will post back here.
Best,
Jan
Jan Crittenden Livingston
Product Manager, HPX500, HVX200, DVX100
Panasonic Broadcast & TV Systems -
I’m sorry but every camera on the planet except the 500 has a decent 5600 preset so don’t act like its a special feature. Thats just ridiculous.
5600k is black body radiation at specific frequency and not just some arbitrary thing like you seem to think it is.
You may argue with Lord Kelvin about that but I don’t think you’ll get an answer. He’s dead. BTW he’s the K in 5600k.Making it sound like I want something special is particularly silly when you could look it up in any high school physics book
or even google color temperature.But the real problem here is color cast. What you want any camera to do is to provide presets the look reasonably close to what your eye sees in the same situation.
Most cameras can do this especially outside. Having a gorgeous blue sky render yellow-green is not even close to what the eye sees and this is what the 500 does. You can see it on scopes and you can see it with your eyes.
Why it does it I don’t know but it does it.
But I’m still left with the nagging feeling that it isn’t a mistake but something that was done to enhance some other part of the cameras performance.
Maybe the reason it took so long fix is it was hard to do it without breaking something else.
The fact that its in the yellow green part of the spectrum is interesting. Especially since that carries the luminance info.
Perhaps too high a voltage to all the green pixels?
Who knows. Maybe you should have just used an daylight filter in the filter wheel.On another matter I’m not sure why I should be fiscally punished for your mistake. As I said before all I did was buy the camera. You built it and sent it out with a problem.
If you really cared about your customers you’d pick up the shipping to fix a problem like this. But obviously you don’t.
Good luck in your future endeavors as this will assuredly be the last Panasonic camera I buy for a long, long, time. -
David. Where did you get the camera? When I have had problems with my Panny cameras, my dealer takes the camera off of my hands, sends it in to Panasonic for warranty repair and handles the fallout for me. No cost to me. They just call when it’s back in and ready for pickup.
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[David Hudson] “Most cameras can do this especially outside. Having a gorgeous blue sky render yellow-green is not even close to what the eye sees and this is what the 500 does. You can see it on scopes and you can see it with your eyes.
Why it does it I don’t know but it does it. “I don’t own the HPX500 but is this what happens on AWB or does it happen even if you set white balance? For the 5600K you could set a preset using a color meter.
“everything is broken” ……Bob Dylan
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I bought it at WH Platts in Atlanta. They’re a Panasonic dealer here.
The last time I talked to them about this they said Panasonic wasn’t going to do anything about it because enough people hadn’t complained.
Maybe now they will.
They seem like good folks although I’ve had like zero contact with them after I bought the camera.
I really don’t see why I can’t take it to Panasonic service center and let them handle it. There are at least two of them in town. It’s kind of scary that only one guy in the country can fix this problem. Although if they’ve got to de-solder then re-solder an eprom to a circuit board that can be tricky. Too much heat in the wrong place and its good bye board. Most manufacturers would just throw the whole board away and plug in a new rev board.
But that would probably require a whole new fab and probably cause them to lose whatever profit they’ve made on the cameras. I really think this camera didn’t take off the way they thought it would. So they’re less then willing to do anything but try to sell out the ones they’ve already built and move on.I’m a little leery of even sending it up there because if they do screw something up fixing it I’ll have to go through the whole process all over again. Warranty not withstanding the best warranty is reliable equipment. A Hyundai comes with a 10 year warranty but I still rather buy a Toyota with a 3 year warranty because you’ll probably never use it. Don’t buy the warranty because equipment in the shop isn’t making you money.
The 5 year warranty is great but this seems to be something so sensitive that only the the high priests at Panasonic can fix it.Which brings me back to my original conjecture, Are they embarrassed to let field techs know what happened? Is the fix so funky that face will be lost throughout the organization? Did legal get involved? Hey who knows.
It’s really just a mess any way you look at it. -
Rennie please read all the previous posts. There is no atw on the 500.
Thanks for your concern.
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” I really think this camera didn’t take off the way they thought it would:
David, like how old is this camera? A year and some months,,,, HD, 2/3, SDI (10bit), P2,,,,
Helloooooooo……. This is great tech, it is not your daddies Corrolla,,, Yes you were the brave, the vanguard, the few, who bought the firsts tickets on this Roller Coaster Ride called HPX500,,,
But really, has it paid for itself?? And I ask, cause I watched those first riders having a lot of fun with the HPX500 roller coaster…. Would you have felt better if you had waited a year, like me, and saved a bunch of money on the camera (rebate) and lens (Cannon price drop).
Or did I just leave a lot of money on the table by not being a pioneer, er,, earlier adopter….
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[David Hudson] “The last time I talked to them about this they said Panasonic wasn’t going to do anything about it because enough people hadn’t complained.”
David, I do believe that this is now the 10th time that I have said on a public forum that Panaosonic is aware of the problem and that we will fix anybody’s camera as a warranty repair. Where Platts got their information is beyond me, you have better info than they do obviously. You have actually heard the same thing at least 7 times from me.
“Maybe now they will.
Have said from the very beginning in that very long thread of DVXuser every since September when it first came up. It was not the easiest of things to get at and fix but we are very confident that the solution we have come up with is viable and it works extremely well.
“They seem like good folks although I’ve had zero contact with them after I bought the camera.
I really don’t see why I can’t take it to Panasonic service center and let them handle it. There are at least two of them in town. It’s kind of scary that only one guy in the country can fix this problem. Although if they’ve got to de-solder then re-solder an eprom to a circuit board that can be tricky. Too much heat in the wrong place and its good bye board. Most manufacturers would just throw the whole board away and plug in a new rev board.”
What if those Panasonic service centers don’t know how to work on your camera? What if they are not qualified to work on your camera at this level. Do you still want them to work on it. What if they can’t even find the right eprom? I have a tech in NJ who helped figure out the fix and you don’t want him to do it? Why? This is like saying that you want to go to the heart surgeon for a transplant who has only done it once before, instead of the lead heart specialist.
“But that would probably require a whole new fab and probably cause them to lose whatever profit they’ve made on the cameras. I really think this camera didn’t take off the way they thought it would. So they’re less then willing to do anything but try to sell out the ones they’ve already built and move on.
I think is real garbage and the camera is a great camera and we are making a lot of profit on it, even with this.
I’m a little leery of even sending it up there because if they do screw something up fixing it I’ll have to go through the whole process all over again. Warranty not withstanding the best warranty is reliable equipment. A Hyundai comes with a 10 year warranty but I still rather buy a Toyota with a 3 year warranty because you’ll probably never use it. Don’t buy the warranty because equipment in the shop isn’t making you money.”
And you have a 5 year warranty on this camera, that is of course providing you registered your camera. So this camera will be fixed, now the 8th time I have said that to you, and it will be a perfect camera.
“The 5 year warranty is great but this seems to be something so sensitive that only the the high priests at Panasonic can fix it.”
And who else would you want to fix it, the local car mechanic? Come on.
“Which brings me back to my original conjecture, Are they embarrassed to let field techs know what happened? Is the fix so funky that face will be lost throughout the organization? Did legal get involved? Hey who knows.
It’s really just a mess any way you look at it.”Well it isn’t a real mess and no legal did not get involved, for what purpose? The fix is not funky, it works and works extremely well. The field techs are field techs and they do not have the bench equipment that is available in NJ. We are not embarrassed, do we wish this hadn’t happened? Sure. Can we fix it? Yes we can. Can they fix it without all of the bench equipment that we have in NJ? No.
So my next post will be the goods on getting it fixed(9th time.) Please make sure you email the good folks in service to schedule your camera.
Best recards,
Jan
Jan Crittenden Livingston
Product Manager, HPX500, HVX200, DVX100
Panasonic Broadcast & TV Systems -
Hi All,
I know that it has been a concern to those of you that use 5600K Preset and when it is selected it seems to find color temperature balance giving the images a slight greenish cast. If you would like to, camera’s settings of 5600K Preset can be changed by our Panasonic Broadcast Engineering in Secaucus, NJ free of charge under standard warranty. All cameras registered into PASS for Panasonic extended warranty will be done under warranty as well.
Please send your request to pbtscservice@us.panasonic.com indicating your contact information and full serial number of your camera. You will be contacted to schedule service. It usually takes 1-2 working days to complete service, excluding time of shipping. All camera get ship similar method as they are ship in, i.e.: ship in Overnight, ships out Overnight, ship in UPS Ground gets shipped out UPS Ground. You pay for shipping in, Panasonic pays for shipping back.
This service is provided for AGHPX500P cameras sold by Panasonic Broadcast & Television Systems Company (USA) only.
For units sold in other countries please contact Panasonic office in the country of the origin.P.S.
Panasonic Broadcast is now offering an industry first, total five-year limited warranty repair program on all full-sized P2 HD camcorders and select P2 HD field decks, all at no cost to our customers. Please visit our PASS registration website https://panasonic.biz/sav/pass_e , register your product, and protect your investment in Panasonic P2 HD gear with free of charge extended warranty.
To qualify you must register within 30 days from the date of purchase!
More info at ftp://ftp.panasonic.com/pub/Panasonic/Drivers/PBTS/manuals/WT_PBTS_P2HD.pdf ”Hope this helps!
Best,
Jan
Jan Crittenden Livingston
Product Manager, HPX500, HVX200, DVX100
Panasonic Broadcast & TV Systems
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