HPX500 5600 Preset Fix

[Paul Colin]

It’s the Canon HJ17ex7.6B-IRSE e-HDxs 17x 2/3″ ENG High Definition Wide Angle Lens, with 2x Extender.
I tried the bundled Canon CAC lens that was offered with the camera… just didn’t cut it.
This one lists for about 19K… I got it for a tick under 17.
B&H has it for 17.5K.

Thanks
PC

[Brad Neal]

Sorry, I missed this thread, but I am the one that had my camera’s 56k problem fixed as the test machines, and I can vouch for the success of the repair.

We had 2 500’s suffering for the green cast, but after the fix, all is well. We just shot a 2-day, 2-camera outdoor event and the 5600k preset is dead-on.

I sent both cameras in on separate occasions, and in both instances, we had the cameras back in a matter of a few days.

I wasn’t sure that I wanted to part with the cameras long enough to get them fixed (as I was able to do a manual white balance to obtain 5600), but in retrospect, I’m glad that I had them done. It is very handy having the preset ready to go with the flip of a switch.

Thanks,
Brad Neal

[Niklas Wikman]

Will thix fix apply worldwide?

[Paul Kramm]

this is Sept 30, 2009.
did they fix the preset problem on the HPX500 yet??

Thanks Paul,

[Cory Williams]

It’s NOW April 2010 and the answer to your question is this 5600 preset “fixed,” NO. NO IT ISN’T.

Even AFTER paying to send in a new camera in 2010 which is absolutely insane, why in the hell would I have to pay to send in a camera you sold me with a defect ? I wouldn’t tolerate that sort of BS from the local supermarket over a bad water mellon much less a 10 thousand dollar camera.

I think I may have even burst a fkn kidney laughing at the panny rep here trying to reason out that “if you want a true 5600, and not everyone does……” WHAT ??? Why in gods name if you don’t have a true 5600 preset, why not call it a 5600 or so preset ? I can’t believe that Panasonic would have a member of their team spouting off this sort of stupidity in a public forum. NO, the camera even after being sent in for the “fix,” STILL HAS THE GREEN TINT TO IT AND IT. DO NOT BUY THIS CAMERA AND DO NOT DO BUSINESS WITH PANASONIC.

I remember years ago when panny first started trying to make inroads into broadcast I had an engineer who by the way is the most anal individual I have ever met say to me, it’s not the gear that will cause them to fail, it’s the gear AND THE SERVICE. I chalked that up to the investment in Sony gear they had made over the years and when it came time to buy an HD at the 10 grand price point I threw caution to the wind and did it. Man was mr anal tech ever right- You want a new out of the box piece of gear you have to find a fix for or a go around to use ? If you do, buy the HPX 500.