hm100 and fcp issues

[Nick Broad]

I found a possible problem: I’ve changed country (now living in England, but am on the road for the next ten months, and am currently in Lisbon. The last post on this post seems to think it’s a problem.

Mac OSx 10.5.8, FCP 6.
http://www.thebuskingproject.com

[Rafael Amador]

What are you getting on Software Update?
Don’t expect to find something like “FC 6 Update”.
You will find something call “Pro Apps Update” or something like that.
Start by that one.
rafael

http://www.nagavideo.com

[Tom Wolsky]

Make sure the application has not been moved or renamed. It must be called Final Cut Pro and be at the top level of the Applications folder.

All the best,

Tom

Class on Demand DVDs “Complete Training for FCP7,” “Basic Training for FCS” and “Final Cut Express Made Easy”
Author: “Final Cut Pro 5 Editing Essentials” and “Final Cut Express 4 Editing Workshop”

[Nick Broad]

I have a post in moderation because I referenced an evil alternative forum that has both DV and info in the title? Weird.

Anyhoo, here are the words from it:

OP:
Thanks Robert. The link takes me to the same page and the same response once I enter my FCP serial number. It just says that it is invalid.

I have finally sorted the problem by spending 89 dollars on Calibrated{Q} software which loads the XDCAM EX codec into Quicktime.

But it is a pity that a legit serial number should not work on the FCP update download site.

Searching the web produced many more such horror stories including one where one guy downloaded the update only to have a message on his machine that it needs 6.0.5 to update. (he reverted to 6.0.0) like me on this machine.

Maybe somebody from Apple knows why legit serial numbers for FCP (from a box, installed de novo) show up as invalid on their website?

REPLY:
Apple and other software publishers release serial numbers that are country/region specific. It could be that since you purchased your software package in another country than where you are now that during the update process the standard web-based interrogation that goes on in the background that Software Update recognizes you’re not in the same country as where the software was purchased and therefore locks you out from updates.

That’s the only thing that makes sense for your situation.

Mac OSx 10.5.8, FCP 6.
http://www.thebuskingproject.com

[Rafael Amador]

Hi Nick,
If you have a legal registered number, I’m sure that Apple will help you to fix this.
I’ve heard of few cases here in the COW
.
[Nick Broad] “REPLY:
Apple and other software publishers release serial numbers that are country/region specific. It could be that since you purchased your software package in another country than where you are now that during the update process the standard web-based interrogation that goes on in the background that Software Update recognizes you’re not in the same country as where the software was purchased and therefore locks you out from updates.”
No really.
At difference with other companies (Adobe, Autodesk,..) happily Apple do not fallows this mean “regional policy”.
One month ago I’ve updated in Spain my FC bought in Thailand.
rafael

http://www.nagavideo.com

[Nick Broad]

Ha. Oh the irony.

Thanks, moving it back into the Apps folder worked. So, after a week of not being able to use it, about 10 hours of trying to fix it, and $80, I find out all I had to do was move it into the App folder.

Damn!

Thanks Tom, you just ruined my day with the right answer! 🙂

Mac OSx 10.5.8, FCP 6.
http://www.thebuskingproject.com

[Nick Broad]

Actually, thank you both for the help. And Rafael, I checked out your site – those are some beautiful videos. Nice time lapse!

Mac OSx 10.5.8, FCP 6.
http://www.thebuskingproject.com