Help! Premiere Pro is going to put us out of business.

[Todd Roush]

After fighting and scouring the web from 10pm to now 3:30pm……The only fix anybody has come up with is to create a new user in Vista. Re-install does not work.

WOW. Did I say WOW yet?

Seriously, we’ve done with this clumsy assemblage of mismatched, purchased parts. Worst install experience of my life because Adobe does not maintain reg. info.

Horribly dissappointing and saddening. Now my Apple friends have finally won after all. LOL 🙂 Trying to laugh to get the sick feeling out of my stomach.

Wow.

Best,

Todd.

Todd Roush
Dreamscape Digital Media
Panny DVX-100’s but changing so Sony or Cannon HDV soon.

[Mike Velte]

How about some hardware specs including any capture cards. Have you updated Video and audio card drivers recently? If not update them.
Also what Windows OS…32 or 64 bit.
I would be thinking about adding a new HD and loading a fresh install of Windows and Adobe, this will give you a dual boot PC.

[Tim Kolb]

I’d take a moment here…

I understand when stuff isn’t working, it’s frustrating as I do this for a living myself.

So…after you answer Mikes very pertinent questions, hardware, installed cards, audio, video, etc, I’d also like to know what other software is on the machine. I suspect whatever problem was there with CS3 wasn’t necessarily CS3’s issue, but a system issue and installing CS4 simply installed a new app into the old problem.

As far as Adobe’s documentation…keep in mind that there are quite a variety of configurations and it’s not out of the question that you have some hardware/software/driver version cocktail that they haven’t yet seen and the problem will have to be narrowed down.

I recently found out that for some reason, PPro CS4 will simply not run with Panda Antivirus…which is what I’ve been running since I switched to PC (used to run Norton’s on the Mac eons ago), which was what we did when the first iterations of Mac OSX were threatening to technical problem us out of business (we could run Premiere v6.5 on OSX long before any of our FCP brethren could give up dual booting to system 9 BTW)…Vista is a new OS as well.

Once there’s some more data on this, we can go back and clear the error logs, restart, and then harvest that error log so that you can get some clean info…

I’ll be offline for the better part of the day, but there are others here who should be able to help.

TimK,
Director, Consultant
Kolb Productions,

[Eddie Kantis]

Hey There,

I have had the same problem as you did, when you start up your premiere it looks like it starts then disappears. This is not a Adobe issue this is some sort of Windows issue. The only way that I was able to fix it is by creating a new account or re-installing Windows, But this is not something I really was happy about doing. I went out and purchased Windows XP 64bit. Since I have had this I never had a problem with my Premiere Pro CS3. My software runs so much better on XP 64bit. I recommend to upgrade to 64bit. I cant speak for Vista cause I’m not a fan of it but with XP no issues and its been over 6 months now. With my 32bit windows even with re-installing eventually this problem will occur again. Good luck!

[Jon Barrie]

XP-64 is not a CS4 (or CS3 for that matter) supported OS. Please read all the information about the system specs before purchasing let alone installing software. If you don’t meet all the specs then you only have yourself to blame for an unstable system. Adobe work very hard to get their products (and they have more products than any other single multi-media company) they different configurations of PC’s (Mac’s are very tightly restricted with their hardware) that it’s going to cause issues they haven’t seen through beta tests.
THE ONLY 64-bit OS on PC CS4 SUPPORTS IS VISTA 64 (NOT XP-64).
– Jon 😉

Jon Barrie
aJBprods
http://www.jonbarrie.net

[Jake Williams]

Hi Tony,

This issue happened to me with CS3. Ended up having to log out of the current user account and log into a newly created one. On the new account everything worked fine. Good Luck.