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Activity Forums Adobe Premiere Pro Help! Premiere CS 3 keeps crashing

  • Help! Premiere CS 3 keeps crashing

    Posted by Jan Osmotherly on April 1, 2008 at 3:11 am

    Hi there – am fairly new Prem Pro CS3 user but am tearing my hair out as program keeps crashing whenever I add any transitions or tweak audio. All the work I have done since booting the system up each time is lost even though autosave has been’saving’ every 10 minutes! Windows keeps running but then it too freezes & I have trouble shutting the system down. Have to do it at the power switch!
    Sometimes when program does exit without me having to manually hit restart button I get error message from Photoshop Server.exe 0.78138a8c. However I have uninstalled Phtoshop and still this happens.
    Help!

    Eric Addison replied 18 years, 1 month ago 3 Members · 3 Replies
  • 3 Replies
  • Hector Melendez

    April 1, 2008 at 5:16 am

    Same happening to me. Installed CC3 and doing my first wedding edition and its crashing a lot.
    I don’t lost anything because I save the job before hitting any key or the screen logo that show up when crash.

    Jan, go to file>save beside the small screen that show up. It works!
    Despite this is disturbing to get so many crashes. With CC2 was very rare the crashes…using the same computer to both.

    When finish this edit will return to CC2!!!!

  • Jan Osmotherly

    April 1, 2008 at 10:26 pm

    Thanks Hector.
    But unfortunately that didn’t help. The whole system freezes and I cannot save anything. I did try and do File Save but doesn’t work. The only way I can save what I am doing is to to close the project and go back in every 5 minutes hoping it doesn’t crash in the meantime. I got Premiere CS3 & Matrox RT2 on the advice it was a stable platform. Now I’ll never meet my deadline.!

  • Eric Addison

    April 2, 2008 at 6:52 am

    Jan…

    You might think about removing the Matrox card and trying to edit without it. I don’t have a Matrox card, but I’ve heard some bad things about them.

    One thing I’ve learned from talking to people is that in order for the Matrox card to really work great, your system has to meet all the requirements set forth my Matrox. If it doesn’t, rough times are ahead.

    I use CS3 all the time, and I very rarely have any trouble with it.

    Hope that helps!

    —Eric

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