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HELP! – ImporterProcessServer.exe has stopped working + width/height too large
I’m getting this error everytime I try importing a video that I got converted from a BetaCam tape. I have the movie in Microsoft DV Codec and Quicktime DV Codec.
The first thing that happens is this error pops up with the following details:
ImporterProcessServer.exe has stopped working
Problem signature:
Problem Event Name: BEX
Application Name: ImporterProcessServer.exe
Application Version: 0.0.0.0
Application Timestamp: 491896d7
Fault Module Name: MSVCR80.dll
Fault Module Version: 8.0.50727.3053
Fault Module Timestamp: 4889d619
Exception Offset: 00008aa0
Exception Code: c000000d
Exception Data: 00000000
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 2057
Additional Information 1: a388
Additional Information 2: cb1346f285b14b60ce06bcb7640ef607
Additional Information 3: 7188
Additional Information 4: c8538bb25c54d271cb1dde4a6dfbc4e0Then a dialogue box pops up that says
File Import Failure
File video dimensions ( width/height ) too large.
I have no troubles importing files I’ve used previous to this project.
I’m using CS4 4.0.1
Vista Ultimate.
Many thanks for any help and advice.
Kind Regards,
Clint
Adobe CS4 Master Suite
Vista Ultimate 64 SP1
Intel Core i7 920 @ 3.60GHz
12 GB DDR3 RAM
NVidia Quadro FX 3700
Matrox RT.X2 LE Capture Card
4 TB RAID 5 -
2 Replies
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Use a program like GSpot to interrogate the problem DV AVI file to be certain that it conforms to the DV standard.
Another thing to try is to open one of the problem clps in Windows Movie Maker and export (publish) it as DV AVI and test that file in PPro.
Cheers
Eddie -
I hope this would help, but I don’t think so. It seems to be a bug on the suite coding. I have the same and I have checked everything.
Cheers and good luck
Guidon
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