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Having a problem in cinegy air control express 9.0
When i select a video from the playlist and press view/edit the window that pops up is transparent and doesn’t show the window content. Has anyone faced such issue? knowing that i changed vga driver, connected remotely but still can’t resolve! (windows server 2008)
replied 5 months, 2 weeks ago 2 Members · 1 Reply
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1 Reply
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Hey Hassan,
That is a real old piece of software that you are using.
Are you “broadcasting” whilst doing fault-finding?
It is many years since I worked in play-out, so keep that in mind.
The two obvious areas to investigate are your hard-drives (do a scan for bad sector’s etc).
The other more likely scenario is your video-card for the overlay. Particularly if you have changed the VGA driver(s). Keep in mind that unless you have spare parts, you are using a system that is very old. Which in effect means that when it is end-of-life, it is end-of life.It is likely that you’ll need to “roll-back” on the VGA driver.
Have you reached out to Cinegy support?
They might just be kind to give you the answer you seek + use your set-up as a testimonial to how long their system(s) can last – that is a genuine positive comment on my part. As today we are often asked to change our computer every 2-3 years to use the latest super-sized codecs and software version.Check out this help page to see if that give you something to start with (Do keep in mind that this page is likely to be written for Cinegy version 24…)
https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/7/1/the-on-air-item-preview-is-not-visibleThis is their main sales page for the current version:
https://www.cinegy.com/products/cinegy-air-pro/Please come back, once you find it, and share the solution.
Atb
Mads
helpdesk.cinegy.com
The on-air item preview is not visible - Powered by Kayako Help Desk Software
The on-air item preview is not visible - Powered by Kayako Help Desk Software
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