has anyone ever encountered this problem?

[Vincent Rosati]

Is the client attempting Disk-At-Once, or Disk Copy.
They should load the program contents onto a hard drive, and ideally defragment the drive, than burn.
??
Are you able to pull the program off of the DVD back onto your hard drive?
I’ve seen “cyclical redundancy” errors that don’t affect playback (error correction perhaps), but prevent a DVD program from being able to be copied.

[Heath Firestone]

I don’t know if this is related, but I had one replication house tell me that a disk I burned with Encore failed their test because it was set up for multiple sessions and wasn’t finalized. Of course this is not true, as it wouldn’t play back in set top players if it wasn’t finalized, but to avoid that problem with them in the future, instead, I always export to a folder. Then with Nero, or Toast, I create a Video DVD, and select the contents of the folders Encore created into their respective locations using Nero or Toast. Here at least I can make sure it is set as single session and finalized, and I don’t get complaints from this particular replicator. I have not had any issues like this with other replicators, though.

There are some people who believe you should never actually do the burn for a disk that is going to replication, within the DVD authoring application, and that you should always export to a folder and burn with an actual burning program. I don’t know if I agree with this, but I thought I’d mention how to do this at least.

[Wfsticht]

I once had a client tell me the same thing. Turned out they were trying to duplicate the DVD using a CD burner. Dont be afraid to ask the obvious questions.

Fritz