Creative Communities of the World Forums

The peer to peer support community for media production professionals.

Forums AJA Video Systems Hard reset io HD?

  • Hard reset io HD?

  • Navarro Parker

    May 28, 2008 at 1:17 am

    Is there a way to do a hard reset of the io HD box? We have a unit that seems to completely locked up. System profiler doesn’t see it on the Firewire bus. And while the LED panel on the box shows “Aja”, the power light doesn’t come on.

  • Jeremy Garchow

    May 28, 2008 at 2:38 am

    You mean besides throwing the power switch?

  • Ken Botelho

    May 28, 2008 at 12:04 pm

    The next best thing would be to blast the firmware, either re-write it, or upgrade it.

    [Navarro Parker] “Is there a way to do a hard reset of the io HD box? We have a unit that seems to completely locked up. System profiler doesn’t see it on the Firewire bus. And while the LED panel on the box shows “Aja”, the power light doesn’t come on. “

  • gary adcock

    May 28, 2008 at 1:42 pm

    [Navarro Parker] “Is there a way to do a hard reset of the io HD box? We have a unit that seems to completely locked up.”

    before I answer this

    are there any other FW devices attached to your computer- if so – the IoHD will not work correctly!!!

    I will give the reset instructions after you reply….

    gary adcock
    Studio37
    HD & Film Consultation
    Post and Production Workflows
    Inside look at the IoHD

  • Navarro Parker

    May 28, 2008 at 4:28 pm

    Yes, the Aja is the only FW800 item on the bus.

  • Jeremy Garchow

    May 28, 2008 at 4:35 pm

    Have you tried swapping your fw800 cable or at least reseating it? If not, a firmware blast in in order.

    Jeremy

  • Navarro Parker

    May 28, 2008 at 4:39 pm

    Yup, tried different FW800 cables. And I can’t blast the firmware, because the io isn’t seen on the Firewire bus. The Aja control panel and firmware updater say no devices can be found.

  • Jeremy Garchow

    May 28, 2008 at 4:54 pm

    Your firewire port does work, correct?

    There’s a little paper clip hole by the HDMI ports. Turn off the box, stick a paper clip in and restart the box. Should boot up into safe boot. Then run the ioHD updater and reinstall the firmware.

    If that doesn’t work, email AJA support.

    Jeremy

  • Ken Botelho

    May 28, 2008 at 7:26 pm

    [Navarro Parker] “Yup, tried different FW800 cables. And I can’t blast the firmware, because the io isn’t seen on the Firewire bus. The Aja control panel and firmware updater say no devices can be found.”

    Do you have another machine to connect the AJA to? Your system may be the culprit.

  • Navarro Parker

    May 28, 2008 at 9:00 pm

    YAY! That did the trick, Jeremy! Thank you. After resetting it in Safe Mode, the Firmware updater automatically launched at reboot and asked if I wanted to install the Firmware. All the Firmware in the IO was completely blanked out! Both the Power and Firewire link lights lit up too.

    Yeesh, I wonder what happened to completely kill.

Viewing 1 - 10 of 12 posts

Log in to reply.

We use anonymous cookies to give you the best experience we can.
Our Privacy policy | GDPR Policy