Hard Drive Problem??

[Gary Milligan]

[family tree video] “I am editing on a MAC OS X version 10.3.9.”

More information on your hardware would be helpful. What model? How much RAM? Any reason why you’re not at OS 10.4.1 and Media 100 8.2.3a? (If I recall correctly, this is the latest operational combination of that era).

[family tree video] “I purchased a new Toshiba external hard drive. I hooked it up and re-formatted the drive (per Toshiba’s instructions) so it would work on the MAC.
“

Again, more information on the drive would help. Firewire or USB connection? Is it spinning at 5600 or 7200 RPM? Do the Toshiba instructions tell you to use the Mac OS ‘Disk Utility” to format the drive?

Standard troubleshooting involves verifying permissions, deleting prefs, re-installing Media 100, running DiskWarrior if you have it.

HTH

Gary

This is me – this is what I do – https://web.mac.com/garymmw

[Floh Peters]

[family tree video] “when the edit suite is in digitize mode, it is still trying to save the digitized video on the old disk.”

How do you see this? Did you set the correct drive in the “Media destinations” window?

[family tree video] “Now, when I try to save a new project in Media 100, I get an error message that reads “Could not complete the ‘Save Project’ command because there is a parameter error”. “

Try upgrading to Media 100 8.2.3a, which is the latest version of Media 100 i available. Maybe this helps. But overall I think there is something wrong with your drive setup. If you open Disk Utility.app (from the Applications->Utilities folder), and you select your new drive, what does it say? Is it partitioned/formatted as HFS+ or as something else?

[Family Tree video]

Hi Gary,
Thanks for writing. The system has 768 MB DDR SDRAM. The processor is a dual 1.8 Ghz Power PC G5. The new external drive is connected by USB.
I spoke with Toshiba tech support. He had me reformat the drive to an MS-DOS File System.
I deleted preferences and it didn’t help. I don’t see Disk Warrior.
How do I verify permissions or re-install Media 100?

As you can tell, I’m not the most technical editor around. Thanks.

[Floh Peters]

[family tree video] “I spoke with Toshiba tech support. He had me reformat the drive to an MS-DOS File System.
“

This is not going to work. You need to format the drive as HFS+ to use it with Media 100 (or to write on the drive on a Mac in general)

[Family Tree video]

Hi Floh,
Thanks for writing. I do have the correct drive chosen in the media destinations window. But when I look at the edit suite window in digitize mode, I know it’s still looking at the old disk based on the amount of disk space available and estimated time remaining.

My new drive says MS-DOS File System. The Toshiba tech support guy walked me through re-formatting to that. Below the format, it reads “Permissions Enabled: No”. Do I need to enable permissions somehow?
Thanks again.

[Family Tree video]

Do you know how or if I can reformat the drive as HFS+?

[Floh Peters]

Yes, in Disk Utiltiy.app (in the Applications->Utilities folder). If you want I could do it for you remotely via iChat or Teamviewer. Send me a mail if you need assistance via one of the tools.

[Family Tree video]

In the Disk Utility, the Volume Formats available are:

1. MAC OS Extended (journaled)
2. MAC OS Extended
3. MS-DOS File System
4. UNIX File System

When I first connected the external drive, it was formatted to #1. He had me reformat to #3.

[Family Tree video]

Yes, that would be great if you could do it remotely. How do i go about that exactly?

[Floh Peters]

[family tree video] “Yes, that would be great if you could do it remotely. How do i go about that exactly?”

If you read my last post on the Cow website instead of the reply mail you got, you will see two links (for Teamviewer and for my mail address…)