Hard Crash after monitoring Various apps from Kona

[Jeremy Garchow]

[Bill Nelson] “Should I configure the interlaced display only when using that functionality and then reset to a single display (my 30″ Cinema Display) before I shut down? I don’t want harm the startup drive or confuse the display drivers again. IF that’s what happened. Thoughts?”

I don’t think this will do anything to help your situation. When your computer has a hard time shutting down, that is the perfect time to repair permissions. How long did you wait for it to shut down?

ALso, you have to make sure that your Kona is in the proper PCIe slot. What computer do you have and have you followed the instructions on what slot to put your KOna in? Is there anything else attached to your computer (raid, etc)? What versions of everything are you running? QT? OS? Kona drivers?

https://www.aja.com/html/support_kona_rec_sys.htm

[Bill Nelson]

Kona LHe in slot 2 of 8-core Intel Mac OS 10.5.5 QT 7.5, 6.0.1 Kona software, all the latest, freshest soft/hardware. Storage is a CalDigit 4 Tb array. Ran RAM test today, all reports nominal. I believe the install was executed correctly. While running, all functionality is available. VERY zippy!

Regarding the incident, I waited 20 minutes on the blue screen before shutting power manually. Started up today, worked with the equipment, shut down w/o incident, being careful NOT to turn off the interlaced monitor. I noted with interest that the Kona card surrendered control of the broadcast monitor a full 8-10 seconds AFTER the main monitor went to black.

[Craig Sommerer]

I was getting kernal panics with the very same versions of the OS, QT and Kona LHe software as you. It would happen immediately upon startup and immediately after I installed Kona 6.0.1

Aja tech support told me it’s a known issue and to move back to 6.0.0 and I did and everything has progressed swimmingly since then.

Interestingly enough, Aja support told me immediately about the solution before I’d finished describing the situation. I’m kind of surprised that I’ve not read of any other troubles relating to this version of the Kona software nor is it on the Aja website anywhere.

Uninstall using the Kona uninstall utility and then delete any Kona leftovers in the receipts folder. Install 6.0.0, I’ll wager that’ll fix you right up.

[Bill Nelson]

Thanks Craig for that intel… I’m calling AJA 2nd thing Monday and check this out.

[Bill Nelson]

Still trying to get stabilized here. After back-revving to 6.0.0, am still getting crashing after enabling Macintosh Desktop in AJA control panel. Tech support suggests not even running that feature until 6.0.2 is available.

Had to start up in ‘Safe’ mode and uninstall the AJA software to regain functionality of the computer. Backrevving to 5.1.1 NDD to run Kona as of today. A fix is imminent, I’m told.

any different results out there?

[Craig Sommerer]

Sorry to hear this, Bill.

I, to be honest, have never run that Mac desktop feature on my LHe so I can’t comment. However, I have and operate these versions of software and they work together well. Even the new Aja Adobe Photoshop plug in works fantastically.

Aja 6.0.0 software
OSX 10.5.5
QT 7.5.5
FCP 6.0.4
Color 1.0.2
Motion 3.0.2

Well, I’ve had keyboard transport problems in Color since March but that’s another story, not related to any Aja software, on an 14 month old 2.66 Mac Pro quad.

[Bill Nelson]

Craig:

Looking forward to that Photoshop functionality as soon as AJA catches up with Adobe. Just loaded Adobe Studio CS4…