h264 import crashes encore after recent PC upgrade

[david payne]

hi, I am trying to import some 1080p 5.1 sound m2t files created using the attached TMPGEnc h264 export preset. I used TMPGEnc for good reason but it was so long ago I can’t even remember what it was now. I think I found it was the best at reducing aliasing and artifacting whilst also allowing me to export in 5.1 sound. Anyway, it worked for years however since upgrading from Intel to AMD, encore crashes immediately on import.

All I read about is applying windows updates but each one is now missing from the windows update catalog because they’re so old. My GPU drivers and windows updates are all up to date.

I am absolutely stuck and desperate to find a solution (desperate enough to post this on christmas eve…)

I have run as administrator and tried in win7 compatibility mode. I have reinstalled encore cs5 but no change in behaviour.

Thanks in advance

[david payne]

i’ve just tried to import even a single stereo h.264 file and it also crashes.