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Gspeed ES Pro RAID keeps disappearing from Mac, have to re-initialize!
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I’d suggest 2 things.
But 1st. Have you ever successfully dragged and dropped 10TB via finder onto this raid?
To copy that amount of data you should be verifying and I wouldn’t use finder to do 10TB :-/
Try Chronosync
https://www.econtechnologies.com/pages/cs/chrono_overview.html
..and turn verification on.That way hopefully CS will flag an issue not the OS panics..
Or… or after No.1 if that fails
1. Get 2T of data. The first portion.. not some near the end of the folders being copied and copy that across into a folder called A -Using CS or if you must Finder ( but I wouldnt..)
Create a folder B and copy that same data again/…. C D E repeat till raid has 10TB on.
How much space does your raid have ? CMD+i
How much data is there in your backup ? CMD+iTo copy that amount of data you should be verifying.
Try Chronosync
https://www.econtechnologies.com/pages/cs/chrono_overview.html
..and turn verification on. -
I’d suggest 2 things.
But 1st. Have you ever successfully dragged and dropped 10TB via finder onto this raid?
NO. TYPICALLY I COPY IT OVER 1 OR 2 OF THE BACKUP DRIVES AT A TIME. USUALLY IT’S 2 FIREWIRE 800 DRIVES AT A TIME (OVERNIGHT), EACH WITH ABOUT 2 TB OF MEDIA.
To copy that amount of data you should be verifying and I wouldn’t use finder to do 10TB :-/
Try Chronosync
https://www.econtechnologies.com/pages/cs/chrono_overview.html
..and turn verification on.That way hopefully CS will flag an issue not the OS panics..
I’LL LOOK INTO THIS. BUT AGAIN, I’M NOT COPYING 10 TB AT ONCE. I HAVE 5 BACKUP DRIVES THAT I HOOK UP IN NO PARTICULAR ORDER AND COPY THEM OVER.
THE ISSUE NEVER OCCURS WHEN I HAVE THE SAME DRIVE OR FOLDER COPYING OVER, NOR DOES IT ALWAYS OCCUR WHEN I HAVE, SAY, 2 HOURS OF COPYING LEFT. LAST WEEK WHEN THIS ISSUE HAPPENED, THE FINDER SOMEHOW WENT FROM NEEDING A FEW HOURS TO FINISH COPYING TO “2 DAYS”, THE DATA TRANSFER SPEED CRAWLED, AND THE “STOP COPYING” OPTION WOULD NOT WORK.
JESSE
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What version of OSX ?
All these externals FW800 ? Always using the same FW800 port on ya macpro ?
If you can get 500Gig onto the Raid I’d try duplicating that 500Gig. Then dupe the 1TB..
See if that balks it.
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What version of OSX ?
10.7.5
All these externals FW800 ? Always using the same FW800 port on ya macpro ?
YES AND YES.
If you can get 500Gig onto the Raid I’d try duplicating that 500Gig. Then dupe the 1TB..
See if that balks it.
Also
https://blogs.discovermagazine.com/badastronomy/2008/03/30/mac-os-tip-for-er...INTERESTING LINK. I APPRECIATE IT, BUT MUST ADD ONE MORE PART OF THE STORY:
MY COMPUTER HAS LOST COMMUNICATION WITH THE RAID IN THE PAST WHEN COPYING FILES WAS NOT EVEN PART OF THE EQUATION. I WAS HAVING BOOT ISSUES, WHICH I TOOK MY COMPUTER IN FOR REPAIR AT THE APPLE STORE 3 TIMES, AND SOMETIMES WHEN THE COMPUTER WOULD REBOOT, MY RAID WOULD BE GONE FROM THE FINDER AND I’D HAVE TO RE-INITIALIZE.
JESSE
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THE END OF THE TROUBLESHOOTING ROAD…
Today was D Day for troubleshooting. At this point I have tried:
– reinstalling the OS
– changing out the graphics card
– swapping out the ram
– having ram board replaced
– swapping out the ATTO raid card
– swapping out the raid
– swapping out the cableAll with the same error code -36 resulting in the same, predictable way during the final hours of copying footage back onto the raid late last night. The only thing left to do is replace the computer. I’m on hold with Apple waiting for a senior advisor right now…
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Had a long talk with Apple. They say they won’t give me a new computer because the problem is related to non-Apple hardware. Funny, everything worked fine for 9 months, and I’ve proven its the computer. The Apple Store is replacing the Motherboard now. Apparently you get a new computer once they’ve ruled everything out.
Here’s the kicker – I have 10 days until I need this computer up and running for a documentary film edit. Never been so against the wall technically in my life. If this doesn’t fix the issue, I’m looking at buying a new tower, proving the setup works with it, then somehow getting Apple to cover it.
Is there anybody out there with any last ideas, or is everybody on vacation?
thanks
jesse -
Hi Jesse,
I’ve followed your whole misery. I had nothing to add to your problem, no new idea what it might be. In a similar situation I would have reacted differently.
After one try reinstalling the raid, I would have switched the raid to Raid 5, to check whether the harddiscs within the raid are okay.
After that I would have replaced cable and run a hardware check on the computer (Tech tool Pro).
After that I would have replaced the drive array and would have bought the most solid drive array you can get for money.cheers
Rainer
factstory
Rainer Wirth
phone_0049-177-2156086
Mac pro 8core
Adobe,FCP,Avid
several raid systems -
APPLE COMES THROUGH!
I just got a call from the head tech at my local Apple Store telling me that after much discussion on their end, they are giving me a new computer. I’m literally sitting at the Genius Bar waiting for some final files to back up from the previous system.
If the same issue occurs on this computer, there are 2 final conclusions:
1- The G Speed ES Pro is not compatible with Mac once there is enough data loaded up.
2- I will feel like a serious jerk.
IF this happens, can anyone recommend a rock solid 12 TB RAID setup for a Mac Pro that’s tried & true at Raid 0?
Merry Christmas to all!
jesse -
eS Pro is a tried and true setup (with the ATTO card, not the older HighPoint). Other than that, I’d look at JMR boxes: US-designed, US made, US-based support. B&H sells them – I don’t, so no personal bias or vested interest, and hey – they do advertise on Cow.
Alex Gerulaitis
Systems Engineer
DV411 – Los Angeles, CA -
THE NIGHTMARE CONTINUES – IS THERE SERIOUSLY NOBODY ELSE IN THE COMPUTER WORLD HAVING THIS ISSUE???
It’s Christmas day and I’ve been rebuilding the raid for two days on ALL NEW GEAR. I just went to the office to see if the final drive copy worked. The file copy stopped somewhere during the last few hours as usual***, and when I restarted the computer the raid had once again disappeared from my system and has to be re-initialized. As usual, the raid pops up on the ATTO config tool just fine, but my OS doesn’t recognize it.
***The only difference this time was the error message. Instead of getting an error code -36, I got a “drive is too full” error (Not sure if this was the exact sentence, I was very tired, suffering from a cold, and at that point pretty frustrated). This is strange because I had 2.68 TB left on the raid, and was copying 2.45 TB over to it. Plus I would’ve gotten an error right up front saying “cannot copy this over because there is not enough free space”.
I know I have just over 10 TB of footage total on my backup drives, and around 11 TB of available raid. Perhaps my math was off, but regardless I didn’t have enough data to take up the whole raid, and even if I did that’s no reason for it to disappear and lose all the footage every time.
I needed my system up & running this week, and appear to be screwed. Here is all I can think of at this point:
– I can try copying over everything using Carbon Copy Cloner, but that still doesn’t give me a warm sense of security.
– I can upgrade to Mountain Lion, which I’m very hesitant to do because I’m an Adobe Premiere Editor and have heard horror stories. Would hate to trade one problem for others.
– Another alternative method would be to copy over all but one of my external backup drives to the raid, then house all my media on the raid, plus an additional firewire 800 drive, but that feels like a stupid way to work if I’m always wondering whether I’ll have one too many files copy over to the raid and cause this issue in the middle of the biggest edit of my life. I’ve spent so much money & blood at this point, I should be getting the speed of this raid for my needs.
Help?…
jesse
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