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  • GPU acceleration on nVidia Quadro FX 4800

    Posted by Clyde Aly on December 23, 2010 at 7:56 pm

    We just bought a new Mac Pro with 16 gigs of memory and 2 – 2.4 GHz Quad Core processors. WE also bought the nVidea Quadro FX 4800. However, when using Adobe Premiere CS5, the Mercury GPU Acceleration Engine option is greyed out and non the the accelerated effects are available. Also there is a window that comes up saying the Mercury Playback Engine GPU Acceleration is not available on this system and that the Software Only will be used. What are we doing wrong?

    Todd Kopriva replied 15 years, 9 months ago 4 Members · 5 Replies
  • 5 Replies
  • Todd Kopriva

    December 23, 2010 at 8:30 pm

    My first thought is to make sure that you’ve installed the current graphics card drivers from Nvidia.

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    Todd Kopriva, Adobe Systems Incorporated
    Technical Support for professional video software
    After Effects Help & Support
    Premiere Pro Help & Support
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  • Grant Paque

    December 23, 2010 at 8:55 pm

    I believe the Quadro FX 4800 is not supported under Adobe’s Mercury Playback Engine YET. As it’s time consuming to test and confirm each individual card I would give it some time before this card is confirmed. That being said, however you are able to “hack” (which really isn’t hacking) the .txt document associated with the CUDA supported cards by simply adding your card to the text document and saving it back to the Premiere Pro folder.

    Make sure Adobe isn’t running and you have the latest graphics drivers for your card.

    Here is the article that can help you with editing the text document:

    You should then see the ability to use the Mercury Playback Engine. Give some feedback to Adobe with any success you have with your card after using it for a few weeks and using all the available functions Adobe has to offer with it’s MPE and CUDA.

  • Clyde Aly

    December 23, 2010 at 9:07 pm

    Thank you. That fixed it. I should have thought of that!

  • Tim Kolb

    December 23, 2010 at 9:46 pm

    The QFX 4800 was a CS5 CUDA compatible card the day CS5 was delivered and was the only option on the Mac…

    I’d be curious what the system is reporting as the installed graphics card…you don’t have more than one, do you?

    TimK,
    Director, Consultant
    Kolb Productions,

  • Todd Kopriva

    December 23, 2010 at 9:50 pm

    I’m glad it worked out for you. Thanks for reporting back with the result.

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    Todd Kopriva, Adobe Systems Incorporated
    Technical Support for professional video software
    After Effects Help & Support
    Premiere Pro Help & Support
    ———————————————————————————————————

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