Getting UltraStudio Pro to work

[Kristian Lam]

Hi,

What motherboard (brand / model) do you have?

regards

Kristian Lam
Blackmagic Design

[Ian Clark]

Board: Dell Inc. 0T568R A00

[Tim Baldwin]

I get the same result on a Dell Precision M6500. It’s a shame to purchase such a nice and expensive USB 3.0 laptop and have Blackmagic devices not work on it. I also have an HP Envy 15 where the Blackmagic drivers do install properly, but this machine is otherwise not as capable as the M6500.

Below is the error:

Drivers/firmware were loaded per BM instructions:

[Ian Clark]

Thanks for update Tim, I was going to invest in that Dell comp but will wait. I have now tried 5 different usb 3.0 cards but I think the problem is my motherboard. Blackmagic do say what motherboards they have verified. I can’t even tell what motherboard I have so I’m gonna sideline this kit(UltraStudio Pro)until I update my comp.

[Tim Baldwin]

Ian,

If you need another portable solution, we use the Magma ExpressBox with BM Intensity/SDI/Studio2 inside all the time and it works great (for our application which is encoding). You just need a laptop with an ExpressCard slot.

Regards,

Tim

[Bala Menon]

Hey guys! Traditionally Blackmagic Products do not support any Dell hardware. Get this one in your heads. They support only HP workstations and laptops and many custom built assembled PC’s

[Tim Baldwin]

It is true that Blackmagic often states that they do not officially support Dell hardware and even Windows Server 2008, however that does not mean it will not work.

We ship turn-key encoder systems every day with Dell hardware that work wonderfully. Below are configurations we use:

Dell R210 BM Intensity Pro, SDI, or Studio 2
Dell R310 BM Intensity Pro, SDI, Duo, or Studio2
Dell R610 Up to 2 – BM Intensity Pro, SDI, Duo, or Studio2
Dell R710 Up to 4 – BM Intensity Pro, SDI, Duo, or Studio2
Dell Precision M4500 – BM Intensity Pro, SDI, or Studio 2 with Magma ExpressBox PCI expansion
Dell Precision M6500 – BM Intensity Pro, SDI, or Studio 2 with Magma ExpressBox PCI expansion

That said, we have heard recently of a Dell Workstation (T7400) not working with Blackmagic cards.

Regarding the Ultrastudio Pro, the issue here was the first generation of USB 3 chipsets that all of the laptop vendors used did not work well with the Blackmagic devices. The next generation of USB 3 chipset is out now and Blackmagic has told me that there are several Dell and several HP laptops that now work fine with the Blackmagic USB 3 devices.

Tim Baldwin

Tim Baldwin
Kulabyte
http://www.kulabyte.com
Twitter: @kulabyte