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Genarts so rocks
A couple of weeks ago, I mentioned how Avid bent over backwards to help me out with a dongle replacement, even mildly breaking policy to do so. man, this goes a long way with me and today, Genarts stepped up and did the same.
I have not used Sapphires since that replacement till today and it didn’t dawn on me the serial would not jive.
A quick phone call to Laurie at genarts and I was up and rocking in less than 5 minutes.
While I know the world doesn’t revolve around me, when customers feel it did that day, they do return the favor.
Thank you, Laurie. It’s always a sheer pleasure to work with Genarts.
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2 Replies
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I agree 100%.
When I was doing promos at a TV station on an old Xpress Meridien I had Sapphire effects. We were running 5.x and found out we could update our system to version 6.x, but the upgrade broke the Sapphire plugins. Called Genarts, asked them what my options were, and within minutes they fixed my problem and I was back to working.
I even have a Genarts Sapphire t-shirt I wear all the time to show my appreciation to a top-notch company.
Michael.
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I’d boast one proudly if I had one, dude.
I’ve never felt like I was dealing with a company too big for me with Genarts. More like talkin’ with Laurie and Karl.
Sure makes it easy.
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