G-RAID Pro

[Don Mcdonell]

Hello Gary,

I’m sorry and dismayed to discover you had problems getting service for your 4105. Regardless of the timing of your issue, that should never have happened, and will NOT happen again under my watch! If your problem still exists, please call or email me and it will be resolved immediately. We still offer the 4105 and support it for the full 3 year warranty period, and beyond.

Best regards,
Don McDonell
Ciprico

[David Issko]

Now that will be very interesting to see how it compares with other FC driven units.

Thanks Walter

David Issko

[Gary Adcock]

[Don McDonell] “Regardless of the timing of your issue, that should never have happened, and will NOT happen again under my watch! “

Hey Buddy, I said, you were not yet on the Ciprico team at that point,unfortunately by the time you joined I had already cannibalized the unit to fix a friends that was out of warranty.

This brings me to comment on how all hardware, regardless of the manufacturer is subject to issues and failure. It is only a matter of time before some problem arises. I had my 4105 fibre controller fail, bunches of Lacie drives bite the dust, and I have had to have switches replaced on multiple
G-Raids drives. The difference is I am pushing hardware to it’s limits all the time so having a single hard drive fail every couple of weeks is normal in my office and I stay prepared.

Just this week I have had to replace my 11 month old laptop with a NEW Intel because the SATA controller on the old logic board just failed, and the cost to repair was only about $500 less than replacing the entire laptop.( and no I have never purchased applecare) Thankfully I have an incredible relationship with TEKSERVE in New York and they were able to get a new machine to me overnight. (I am in NYC so much that they have become a local dealer for me)

IT is the relationships we foster in this business that keep us afloat. It is working with Value Added Resellers that remember who you are and what you are doing that offer the best service and support. Some nameless person on the other end of that 800 number is not going to remember (or care) what your setup is or even what you do.

That real live person at the dealer you work with on your hardware purchase has a vested interest in keeping you happy, it is also someone that can step in on your behalf when real problems do arise. Not to mention it is a good feeling to walk into your local shop and have people greet you by name.

–Try it, and find out that your dealer can and will support you many times in ways you will not believe, but only if you support them – think of it as frequent “buyer” miles.

gary adcock
Studio37
HD & Film Consultation
Post and Production Workflows

[Ron Thompson]

I’m a litttle late on this…crazy busy, plus 2 vacations. Anyway, CalDigit is great! I built a second edit system (KonaLH) and installed a S2VR HD. Delivered 5 shows for network, loaded 20+ hours of DVCPRO50 and ran the system for about 3 weeks straight–in some cases day and night with multiple editors. The drives are a work horse…dare I say right up there with the Medea and Huge.

I have uncompressed HD footage that I ran a loop test with, and the drives had no problem with them.

Excellent price, solid product. I’ve had it for a little over 2 months now.

Ron

RIOT Productions
G5, Kona LH, Atto UL4D, FCP5, QT 7.