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Activity Forums Creative Community Conversations Frame.io downtime

  • Posted by Mark Grance on March 21, 2024 at 2:07 pm

    I wish leadership at frame.io would make some sort of comment about reliability. Down in December, twice in January, twice in March. I hear from support but absolute silence from anyone in leadership.

    Mark Grance replied 3 months, 1 week ago 3 Members · 9 Replies
  • 9 Replies
  • Eric Santiago

    March 23, 2024 at 11:28 pm

    I would get their tech emails about integrity being down/slow.

    I havent had any major issues in awhile.

    knock on wood 🙂

  • Mads Nybo jørgensen

    March 24, 2024 at 4:06 am

    Hey Mark,

    Last time I worked on Frame.io it performed like a better looking DropBox, with less flexibility and functionality – and, that is not intended as a compliment to DropBox…

    With Adobe closing the Cloud down in Creative Cloud, to push freelancers, SME’s and Student onto “3rd party” apps, like Frame.io. Their engineers have picked up a bad habit where if Adobe PPro crashes, you need to switch off all of your extensions and plug-ins, because then PPro will work.

    If you are running Frame.io inside Adobe Premiere Pro, you may want to switch it off (Yeah, I know, but that is what Adobe will advice you to do). Once you are done, switch off your Mac for 1/2 hour – maybe go for a walk and “lift your leg” on all of the local fire hydrants, growling loudly at local Adobe retailers.
    When you get back home, switch on the Mac, reconnect Frame.io in PPro, and see if that works?

    Alternatively, have a go at Apple, because they like to break things from third-party software suppliers.

    If none of it works, at least the growling will calm you down.

    Atb
    Mads

  • Mark Grance

    March 24, 2024 at 12:28 pm

    Not using it integrated. Just as posting/viewing site. Maybe I am just unlucky, two of the times they were down in the last few months, was right in the middle of client approval (editorial to agency to client). Had to fire up plan B. Agency and client now skittish about anything frame.io related.

    I know things happen, as I posted, I just would like to hear from leadership, instead of them just pushing more use cases.

  • Eric Santiago

    March 24, 2024 at 11:58 pm

    I do recall this in the early days of frame io.

    I was uploading dailies for 23 days shoot.
    I think I was around day 12 and it started getting wonky.

    I think back then it was overkill.

    Now I use it for specifics e.g. VFX plate reviews blah blah blah.

    They have been great at dealing with issues but we all know that never lasts.

  • Mark Grance

    March 25, 2024 at 11:42 pm

    I wish it were just the early days with frame.io but it isn’t.

    This reminds me of Vimeo days. Their upload/compression worked great until it didn’t. Many a time I was sitting for a few hours waiting for the file to finalize. 5 at night, 6, 7, 8…

    This was why I left Vimeo.

    Now it seems to be that frame.io doesn’t really have the horsepower to keep it going all the time.

    They add features and connections with apps get chummy with Hollywood, but when it goes down, they report they are working on it.

    We’re working on it.

    We’re working on it.

    We’ve implemented a fix.

    We’ve implemented a fix.

    It is fixed.

    It is fixed.

    But they never say what went wrong and how it is going to be prevented in the future.

    All I get is post about how to use frame.io for my next project. You can upload directly to frame.io. Until you can’t.

    My guess is they are dependent on AWS without a plan B.

    Nothing to see here, all is good.

  • Mads Nybo jørgensen

    March 26, 2024 at 12:09 am

    Hey Mark,

    I feel your pain, I really do.

    Vimeo is its own worst enemy – somehow that company never managed to fix the “engine room” – not sure whether they sail on wind, or coal, but useless in most regards.

    If it is only for video edits reviews, then those sites comes by the dozen.
    I use Motion Array, as it has other goodies.

    Hightail is one of the early ones, although I fell out of love with them as they killed Yousendit and all the good there was to find in that product.
    https://www.hightail.com/creative-collaboration

    Finally, if you are on twitter, you might want to “buzz” this live account and ask for help:
    https://twitter.com/emerywells
    Do copy in @Adobe too – as they are likely to blame for moving their destructive way of upgrades from AdobeCC to Frame.io

    Don’t forget to point them to this discussion on the COW.
    Maybe it will jog their memory about serving the client first, and not the Corporate ego.

    Just saying…

    Atb
    Mads

  • Eric Santiago

    April 10, 2024 at 3:38 pm

    On this topic, frame io just released info on v4.

    Very promising, but as usual, will it be buggy.

    Only time will tell.

  • Mads Nybo jørgensen

    April 10, 2024 at 3:46 pm

    Yes, I noticed that Frame.IO has made a version jump – not sure that the number makes any difference at all?

    But I would have much more respect for Adobe if they turned the “Cloud” back on again.

    Whilst Adobe wish to kill off Freelancers, SME’s and Students, meanwhile Government (UK) are noticing how bad the situation is:
    https://www.televisual.com/news/dcms-report-protection-needed-for-creators-and-freelancers/

    In any case, cloud storage comes in many flavours, and with plenty of competition…

    Atb
    Mads

  • Mark Grance

    April 10, 2024 at 8:52 pm

    With not one word on reliability. I’m sure it is still all running on the same wonky AWS haystack as before.

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