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(File video dimensions width/height too large)
Hello everybody,
I was editing a project last week in PPro CS4, and everything was fine. Today I opened the project again in order to import the Adobe Clip Notes comments that my client sent me and all of my sequences were marked as offline. The program had failed to load the original footage even tough nothing had changed on the original path.
When I tried to relink any given clip I always got the same error message: “File video dimensions (width/height) too large”. I restarted fsck-f ‘ed my machine, repaired permissions, and nothing fixed the error.
I found a solution at an Adobe forum which stated that by deleting all the xml files the problem was gone so I deleted not only the xml files but also the actual rendered preview files, indeed the problem was gone but then when I rendered a small piece of my sequence the video got all distorted and I was able to see only about a quarter of it on the program monitor. By clicking the clip on the program monitor, not the timeline it returned back to normal size but severely degraded. However, I rendered a small test file and the final output seemed to be ok. The problem is only happening inside PPro.
I’m starting to believe those guys that claim that Premiere Pro CS4 is the buggiest software ever, in fact pretty much the whole suite is.
Any ideas on what might be happening this time?
Best,
D.
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12 Replies
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I think what happened is that IPS (ImporterProcessServer), the import module .dll for Premiere, locked up trying to link your project elements, a process that occurs every time you open an existing project. If this occurs, some clips (maybe all clips) come in offline.
The “Dimensions too large” error message is typically displayed when attempting to relink after an IPS lockup.
Maybe it choked on parsing some XML data linked to your sources. Other typical reasons are “corrupt” clips or “unusual” codecs.
One of the major weaknesses in PPro CS4 is the instability of IPS, and the exporter module as well. Both are prone to crashing on issues that CS3 would handle perfectly well. Adobe should really get a better handle on this.
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Hi Eric, thanks for your help, I think you hit it right on the spot, by checking on the activity monitor while working on Premiere, I always have two unresponsive processes, the ImporterProcessServer and PhotoshopImporter or something like that, the first time I saw them I forced quitted them directly in the activity monitor, thinking that some Photoshop component had failed to quit entirely and it was dragging my computer’s performance slow, but as soon as I quitted it, Premiere crashed, so, the Photoshop process is indeed related to Premiere, although it appears as unresponsive.
It might be that sole process, the importerProcessServer the one that it’s crashing the entire suite, every time I quit a program it crashes, the guys at Adobe mentioned something about the permissions on the preferences folder but i repaired them already and changed them and the problem still happens.
It’s just buggy, they need to release a patch asap.
Best,
D.
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HI,
I’ve just read your post cause I’ve got the same problem now… but I don’t know how to resolve it!
after I finally manage to open PPro4 again, I’ve got a big issues with some plug in downloaded that crashed the adobe suite when I opened it, now I have this other proble.. file too large!!!
I’ve just did it last week, and I really need to open it again as I didn’t have a export of it!please can you tell me how fix it!
many thanks -
I am wondering if there is a solution for this as well. I have a project that is not allowing me to re-link the assets I want. I always get the same error as everyone else posting here: (File video dimensions width/height too large).
I’ve tried clearing all of my system caches, repairing permissions, etc. and nothing seems to work. Surprisingly, the project will open just fine in CS3, but I need this to be in CS4.
VERY frustrating!
Thanks in advance for any help!
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Hi again,
the way I solved it was by creating a new sequence from scrath and copying and pasting all he clips from my old sequence into the new one. Then I deleted the old sequence and ran some tests. The file is working good so far.
Best,
D.
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I can’t seem to get the above fix to work…Right now I think it has to do more with my machine, because I transferred all of my files to a disc and loaded up my project on my machine at work (almost identical MacPro) and it worked fine in CS4. Then I made some edits re-saved and reopened a few times – it still worked. Then I transferred all the files back onto my external hard drive came home and tried to load it on my home machine again, but the same error came up!
Could it be because I have CS3 installed too? Could there be some conflict between the two?
I have no idea what is going on…
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No, as far as I
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No, as far as I understand Premiere Pro CS4 links the footage via XML files that record the absolute path of your footage, so PPCS4 at your home computer is looking for the files but reads a path that\’s related to your office computer. You need to delete all your video previews and the XML files that linked them to particular clips and sequences, then re open the project and relink all the offline sequences to each of the original footage clips.
I think that should do it, but I\’m no expert.
Best,
D.
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If anyone is still having problems with the ‘dimensions too large’ error, see if updating to the latest version (4.1 for me) makes a difference. It worked for me, thank goodness.
Tom
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Tom, when did you update?
I have had 4.1 for sometime now and I still got the error after I updated.
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