-
FCPX REFUND request awaiting response…
-
This is so encouraging! I thought that I was the only one who had filed for a refund. Let’s hope that they get flooded with requests.
For what it’s worth, I’ve outlined the good, the bad, and the unusable in FCP X here:
https://garrettgibbons.com/blog/final-cut-pro-x-initial-response
Good luck, all. Here’s hoping for Final Cut Pro 8!
-
36 hours later, no response from Apple. I wrote a second request for a refund today. The phone support say they cannot help at all with App Store customer service issues… so we have to fill in a form and hope for the best…
Nice.
-
We’ll keep putting pressure on them. The more of a ruckus the better.
YouTube customer service demands, anyone?
-
Who knows, in a year or two, fcpx may be ready for a pro market, and by then perhaps I will have grown tired of fcp7 and migrated to PP… we will see. In the meantime, I will have managed to get apple to agree to a refund for a product I feel is not useable. (I am keeping compressor and motion to mess with.)
Here is the polite email Apple sent me today:
Hello Mark,
This is David from the iTunes Store Support Team. Please note I will be escalating your request, so if you have any other questions or concerns, you can reply to this email and it will come straight to me.
Moving forward, I understand that you are not satisfied with the app “Final Cut Pro”. I can certainly appreciate you would like a refund, and I would be more than happy to help you out with this today.
In five to seven business days, a credit of £179.99 should be posted to the credit card that appears on the receipt for that purchase.
Please note that this is a one time exception because the iTunes Terms and Conditions state that all sales are final.
Thanks for contacting the iTunes Store support and if you have any further concerns please write me back.
Sincerely,
David
iTunes Store Customer Support -
Congrats Mark! Don’t blame you a bit.
If you recall, ever since the early days of Discreet Edit* I’ve always hated the idea of paying to beta test for companies that knowingly release software that’s not ready for prime time.
FCP X is about the worst example ever. Heck, editors too often get paid to polish turds, they shouldn’t have to shell out 300 bucks to Apple for the privilege.
David Roth Weiss
Director/Editor/Colorist
David Weiss Productions, Inc.
Los Angeles
https://www.drwfilms.comDon’t miss my new tutorial: Prepare for a seamless transition to FCP X and OS X Lion
https://library.creativecow.net/weiss_roth_david/FCP-10-MAC-Lion/1POST-PRODUCTION WITHOUT THE USUAL INSANITY ™
Creative COW contributing editor and a forum host of the Business & Marketing and Apple Final Cut Pro forums.
-
[David Roth Weiss] “FCP X is about the worst example ever. Heck, editors too often get paid to polish turds, they shouldn’t have to shell out 300 bucks to Apple for the privilege.”
Hey there bud,
Ja, with a deluxe set of rubber gloves, and a bunch of dosh at the end of the job, turds can even be quite appealing 😉what are you doing up at nearly 2am again?!
Cheers
Mark. -
I’m very happy for you! I’m also deeply concerned that Apple doesn’t seem to believe that deeply unsatisfied customers can get a refund (and that this is a one-time exception). I’ve submitted an additional refund request via the app store and I continue to wait for good news.
-
Also got the refund, I think that apple is taking this “seriously” as they did not even said about non refunds from iTunes store:
” I understand that you purchased “Finalcut pro x” and I’m sorry to learn that this item did not meet the standard of quality you have come to expect from the iTunes Store …
have reversed the charge for “Finalcut pro x”. In five to seven business days, a credit of $299.99 should be posted to the credit card that appears on the receipt for that purchase.
I have also submitted this item for investigation. Apple takes the quality of the items offered on the iTunes Store seriously and will investigate the issue with this item, but I can’t say when
or if the issue will be resolved.
If you have any further questions or concerns regarding this issue, please let me know and I would be more than happy to address them for you. Thank you very much for being part of the iTunes Store family, Yoav, and I hope you have a great day. Sincerely, ……”Apple is practically admitting that they made a huge mistake. Let’s see there next move.
I feel good to be a part of this mutiny, we have the power to change and we are doing it (I think)Yoav Dagan
Colourist / Onliner
TiNT Post Production
South Africa
tintpost.com -
Might this be Apple’s version of New Coke?
Are we a few weeks away from the announcement of Final Cut “Classic”?
David Jahns
Joint Editorial
Portland, OR -
My refund notice just came:
=========
Dear Garrett,
Welcome to iTunes Store Customer Support. My name is Ram and I am glad to assist you today.
Please accept my apologies for the delay in responding your email, as we have been receiving higher volumes than usual. This is certainly not the customary time for a response and your understanding is greatly appreciated.
I’m sorry to hear that the apps “Compressor” and “Final Cut Pro” you purchased on the Mac App Store is not functioning as expected. I know how special your purchases are and I regret for the inconvenience caused. I will try my best to resolve this issue.
Garrett, at your request, I have refunded the apps and in five to seven business days, a credit of $380.08 should be posted to the Visa card that appears on the receipt for that purchase.
For information about the iTunes Store Terms and Conditions, visit:
https://www.apple.com/legal/itunes/ww/
If you have any questions, concerns, or need any additional assistance with this matter, please do not hesitate to reply to this email. Thank you for being an iTunes Store customer. Apple appreciates your business.
Have a great day!
Sincerely,
Ram
Reply to this Discussion! Login or Sign Up