FCP crashes on MAC Pro Quad with Xeon!!!

[Ben Holmes]

Thomas

Don’t panic – our systems, and the vast majority of other Xeon systems here are very stable. You have an issue with yours, clearly.

Where is your memory from, and how is it installed? These 8-core systems need sufficient memory to share, so we fit 8Gb standard now. Your system SHOULD run absolutely fine on certified and properly installed 4GB RAM however – this should be installed in matching pairs on each riser.

If you have done a clean reinstall of OSX from the recovery disks (which I recommend) then a clean reinstall of FCP and are still having problems, you need to look at each component of your system (especially your storage and any external/internal video cards) to see if they are causing the problem. Remove each from the system and see if it’s still unstable.

Be systematic and methodical – the smallest issue, like other software or drivers you installed could cause the problem.

Hope that helps. If all else fails, get this system to an expert and consider a warrantee claim.

Ben

Edit Out Ltd
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FCP Editor/Trainer/System Consultant
EVS/VT Supervisor for live broadcast
RED camera transfer/post
Independent Director/Producer

[Thomas Newman]

Hi Ben,

Thank you so much for the tips in trying to fix this most horrible experience. I bought my MAC from the Apple store so they installed the extra 2 Gigs of RAM for me before I received it. Im sure it should all be in spec. I have re installed my OS and FCP, now I am trying to render again. I will post as soon as I have the results. I hope this is a simple fix. If its the machine itself then I guess I can still take it in since I have only had it for less than one month.
Thanks again

Thomas

[Thomas Newman]

Hi Ben,

Well after akk my efforts I still get the same out of disc space error whioch makes no sense. I have 3 TB of space so that is out of the equation. I reinstalled the OS and FC and deleted the preference files and still I get this stupid error then it crashes too. Here is the top half of the report, I’m not sure what the heck it means maybe you do. Please let me know as I am about to take this new machine back and go back to my old G4 Silver.

Thanks
Thomas

Process: Final Cut Pro [297]
Path: /Applications/Final Cut Pro.app/Contents/MacOS/Final Cut Pro
Identifier: com.apple.FinalCutPro
Version: 5.1.4 (5.1.4)
Build Info: FCPApp-702211411~2
Code Type: X86 (Native)
Parent Process: launchd [111]

Date/Time: 2008-11-07 18:48:03.204 -0800
OS Version: Mac OS X 10.5.5 (9F33)
Report Version: 6

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x000000000000003c
Crashed Thread: 0

Thread 0 Crashed:
0 com.apple.FinalCutPro 0x0040f490 NewCanvasAndGWorld(KGRect*, unsigned long, KGQTCanvasFormat, KGCanvasRec**, unsigned char) + 264

[George Hazuda]

Thomas. I have the same problem on the same machine. I assume you have you app’s on a separate hd then your project files. I’m seeing more of this problem on blog sites too. What gfx card do you have?

[Thomas Newman]

Hi,

I have an ATI Radeon HD 2600, which I am thinking is just not powerful enough for some of the things I want to do. I often get error messages in FC when trying to use Noise industries filters on certain footage. It tells me that my graphics hardware cannot handle the following filter. Its odd, so I guess Im going to buy a much better graphics card and see if that helps.

Thanks

Thomas

[George Hazuda]

trash your FCP preferences. Repair your permissions. DVCProHD will work fine on 3 internal HD stripped RAID 0. Use AJA System test to test the speed of your 3 internal drives. You should be getting over 130mb/sec. If you are not, you have a problem. your card should be fine.