FCP 7 – white windows

[Andrew Paul bowser]

I am running OS X 10.5.8

Quicktime Pro 7.6.4

And when I click “Apple I” on my files to get their info, the codec listed is “DVCPRO HD (720p60)”

-Andrew

[Tom Wolsky]

This is Cmd-I in the QuickTime player, correct? Could you post a small piece of this media somewhere on the web for us to look at? I don’t see why this does not work for you.

All the best,

Tom

Class on Demand DVDs “Complete Training for FCP6,” “Basic Training for FCS2” and “Final Cut Express Made Easy”
Author: “Final Cut Pro 5 Editing Essentials” and “Final Cut Express 4 Editing Workshop”

[Mike Mcclare]

I’m having the same white window problem on my MacBook Pro.

Installed FCP 7 (upgrade from FCP 6), running OS X (ver. 10.5.8), 2.4 GHz Intel Core 2 Duo, Quicktime Pro ver 7.6.4 – getting white screens in FCP viewer and program monitors no matter what media formant or still format. Videos play fine in Quicktime.

However, if I select from the program or viewer pull downs: Alpha & RGB – I can finally see the footage but with the normal red alpha tint overlay.

Additionally, if I pull the white screen footage directly from the viewer into the timeline, during the drag I can see the footage thumbnail as it should be – but the footage plays white as soon as I place it in the time line.

Occasionally, I get a weird “8-bit like” image displayed in the viewer as if the footage is solarized.

Also notice same white issue in Motion.

My FCP and FCServer support folks have tried trashing prefs, complete uninstall and reinstall. Complete uninstall of Red Giant Plug-ins (Primate Keyer, Magic Bullet, Colorista). Ugh! Nothing seems to fix it.

Any thoughts?

[Victor Milton]

Hello everyone,

Did someone ever find a solution to this, as now that I’ve installed FCP 7 on my fathers macbook, the canvas is persistently white as well during playback; except for when I switch to the Alpha + RGB display, then a red haze is over it.

I can Scrub through the video when I select the background display as white instead of black (no idea what that’s about, seems retty random), but not Play

Reinstalling didn’t work, neither did trashing preferences..

Hope someone can help!

Thanks a lot in advance,

Victor Milton

[Victor Milton]

Reinstalling Quicktime didn’t make a difference either; it still plays white (and when paused the imaged comes back) on my MBP. Any ideas? I’m getting a little desperate..

Thanks in advance!

cheers, Victor

[Eugene Huo]

I am also experiencing this same issue, and it’s very frustrating.

I have video that appears solarized in the viewer and in the canvas, but when opened in Quicktime it appears normal. The file format is a Photo-JPEG mov file, generated from FCP 7 on my desktop Mac, for use as an offline proxy edit on my MacBook Pro.

Needless to say there’s not much editing going on with the video looking like this…

https://eugenehuo.posterous.com/14232191

And here is the same file on the same computer, open in Quicktime looking normal:

https://eugenehuo.posterous.com/14232240

I’m running 10.5.8 Leopard, with the latest software updates. It’s a new install of FCP Studio, prefs trashed, etc.

[Victor Milton]

Hey Eugene,

I fixed it somehow and I forgot what did it (so sorry..)
However, maybe the tips on the bottom of this page help:
https://forums.creativecow.net/thread/8/1046262

Hope to wake up in the morning and remember..

cheers, Victor

[Eugene Huo]

Thanks Victor,

I went and looked at the suggestions, and I tried switching monitor colors from millions to thousands and back, and nothing changed. Then I tried changing screen resolutions, back and forth, still no change.

Then I tried connecting my DVI adapter (no monitor attached, mind you) to the side, triggering a external monitor recognition, and then removed it, while FCP was running. No change.

THEN, as I went to quit and it asked me if I wanted to save the project, the colors went back to normal!!! I cancelled the quit and yes, the colors were all normal again.

Now as I launch FCP again, it’s still normal.

I don’t know what did it, but it’s very strange. At least for now, problem solved.

[Edward Randolph]

I asked Apple Tech Support about this months ago and the answer I got was, “Delete prefs, reinstall FCP and if that doesn’t work (which it didn’t) reformat your HD and reinstall OSX.”
I’m not kidding. That’s the support I got.
I’ve got 30GB of software installed on my MBP laptop and it all works perfectly except for FCP.
It would take days to rebuild it. I’m not happy with Apple’s buggy software. Why don’t they address this issue?
Fortunately I don’t have a pressing editing project right now, but I still want FCP to work.

Edward Randolph

[Mike Kahn]

I have had this problem in the past and found that creating a new user on the system and opening FCP will solve the problem. It’s a pain to bring all your desktop files from one user to another, but much faster then reinstalling everything.

Hope this helps.

Mike