Eyedropper Does Not Work in Ultra Key on Premiere Pro CC 2015, V. 10.3.0 (202) Blue Fox

[Duke Sweden]

I had this same problem upon upgrading (I’m on a PC). The background actually changes to black, not alpha black. I have a green screen with some distinct folds in it and you could clearly see them. I’m pointing this out because the first few people who tried to help me insisted that without a background layer of course it’s going to appear black, but it wasn’t transparent, it was my green screen in black.

Anyway I don’t know if this will help you but my problem got fixed by rebooting.

[Barry O’brien]

Thank you, Duke, for responding:

I know that I shot clean, very controlled green screen. So I know that’s not the issue.

My issue is some sort of a software issue:

1.) I drop Ultra Key on the clip.
2.) In the effects controls I select the “eyedropper” tool and select an area of green.
3.) If I just click once, it will not pick up the color, and nothing will happen.
4.) If I click repeatedly, I will get this banding as I described – this part sounds a little bit like the your description, and the background may turn grey of black – or it may go back to just the green screen clip. The basic think here is that it will not pick up the Key.
5.) Not, If I click on the color selector box in the effects control, and try to select the approximate color, Ultra key will pick up the Key, but of course, without the precision., and setting a clean key takes longer.

I did not have this problem with the last version of Premiere Pro CC.
I am running EL Capitan, not Maverick.
Rebooting has no effect.
Something is up.

Barry O’Brien

[Duke Sweden]

Hey,
I only brought up my wrinkly green screen to point out that I could clearly see I wasn’t getting a clean key but, rather, my green screen was just turning black. I could still see the folds. That’s all I meant, not that it’s the fault of the green screen.

If it helps, my problem did go away and I’m still green screening with no problems. I’m sure you’ll get sorted out soon. As long as David Huff doesn’t come along to tell you he NEVER has that, or any other, problem, you’ll be ok (Inside joke). 😉

[Alan Lloyd]

Not sure what’s happening, but I’ve done a few greenscreen projects with 2015.3, including this week, with no Ultra Key issues.

Maybe try one of the other color pickers (titler, gradient, something else anyway) – in order to see if that implementation of it works?

For what it’s worth, I’m on Win7 Pro on an HP. So that’s another variable to consider.

[Matt Galuszewski]

I am also on a iMac, Late 2014, same OS, same Premiere version. I will publish full specs if you like.

Anyway, for what it’s worth I don’t have any problems here.

If you hold down the SHIFT key while you move the eye dropper around on the colour you are trying to key do you get a preview of the key?

[Barry O’brien]

Barry Here.

To make this problem easier to see, I made a video with my iPhone demonstrating the problem:

Go to: https://vimeo.com/177096401

Thank you for your help. I’m really stuck.

https://vimeo.com/177096401

Barry

[Matt Galuszewski]

Do you get a preview of the key if you hold down Shift while you have use the ultra key eye dropper?

[Bob Pierce]

Hi Barry!
Are you using a dual screen configuration by chance? I used to have this problem and found if I switched to single screen (collecting all of premieres windows to my primary screen) the eye dropper worked again. Worth a shot. I’m using the same iMac – No issues here with the latest update.
Bob Pierce

_____________
Robert Pierce
Director of Photography • Editor
http://www.robertpiercemedia.com

[Barry O’brien]

To all the folks that kindly offered suggestions, “Soaring Chickens” on the Adobe Premiere Pro Forum had the solution, belive it or not, I spent the last 3.5 hours on the phone with Rahul S. of Adobe, and he tried everything, In the end, exactly as Soaring Chicken said, I needed to set up a new user account and reload Premire Pro.

Under Rahul’s guidance, I first ran as a root user and ran Premiere, magically problem solved. Having proven the fix, I had to create a new admin user, copy over all my documents/personal files, then delete the old user, and use the new user as my default.

Sounds crazy, but that’s what fixed it.

Thank you all,

Barry