Explorer Not Showing Files Nor Folders

[Debbie King]

Hi Everyone:

Has anyone ever had this issue? When I select Explorer the box comes up empty; no folders nor files are shown. I rebooted and reopened and the same issue occurred.

Any help would be greatly appreciated.

Best,

Debbie

[Francis S. dobos]

Hello Debbie,

‘No folders, no files’ as you wrote. But do you see the storage driver? Can you embed a screenshot?

Francis S. Dobos

[Debbie King]

Hi Francis:

Here’s a print screen.

Many thanks,

Debbie

[Mark Barton]

What happens if you click the button that looks like two arrows pointing down (chevron) next to the empty path dialog (long empty rectangle)? Do you get a choice of drives? I suspect one of your drives is not responding quickly and it is not displaying anything until it gets a response from all the drives in your system. Is there an external drive you were using or I wonder if it was related to that combo BluRay device you were asking questions about. There is also a chance it is trying to bring back the last drive/path you used with that explorer dialog and it is having trouble finding it (i.e. a removable drive). Maybe one of these hints will get you a little closer to the solution.

[Francis S. dobos]

Debbie, I agree with Mark’s proposal. Probably you have a hardware problem (connection) and the SV doesn’t see the proper drive. It seems to me this is not the fault of the SV.

Francis S. Dobos

[Debbie King]

Hi Mark and Francis:

Thank you so much for responding.

I cannot see anything, but when I click the folder icon above, it opens the explorer for me to see and select files. I can only see the files if I click that folder icon. Nothing shows in Vegas.

Many thanks.

Best,

Debbie

[Mark Barton]

It looks like the panel where the drives and folders would be displayed to navigate is collapsed (hidden from view). To the left where you see the Name column, can you hover your mouse over that vertical line and see if the mouse cursor changes to the two arrows pointing opposite ways and drag that line (frame boundary) to the right to expose the navigational panel? It should look similar to my screenshot.

[Russ Froze]

Hello again Debbie King,
Have you tried typing in Alt+D,D
Russ Froze

[mark thompson]

Debbie,
if you still have this problem, here’s a couple of debugging tips:
Find the Folder where your start-up information is logged. On my box this is: C:\Users\zthom\AppData\Local\Sony\Vegas Pro\13.0

where you need to replace “zthom” with your username. Also replace “13.0” with your version – “12.0” ?

In that folder there are two files of interest:
FileExplorer.log This contains a line for each startup. For example:

======== 1/11/2015 12:22:22 PM: Created Window Successfully
======== 1/13/2015 12:00:55 AM: Created Window Successfully

The above are successful startups, perhaps yours has some error information there?

IF there are reports of problems there look at file FileExplorer.settings . Whatever you do don’t edit/change this, perhaps copy it to another file. Then have a look. On my box this contains:

<?xml version="1.0" encoding="utf-8"?>

Your file should look much the same except should be different.

Check that it is not pointing to a device that is no longer on your system (perhaps you used and then removed a USB drive).

[David Kirshner]

Was this problem ever sorted? I am experiencing exactly the same issue. I have followed all of the instructions above, to no avail.