EX3 Unable to update Firmware

[Ian Cook]

That’s not quite accurate. Apologies if someone at Sony told you that. The cutoff is 1.05 for the EX3 and 1.13 for the EX1. If your EX3 is at 1.05 the support team can send you a download link. Again, you do NOT have to send the camera in if it is currently at 1.05. Call the US Support line at 800 883 6817 (ops 2/5/2) and they will provide the firmware.

Ian Cook
Sony Broadcast and Professional Services

[Dan Billings]

Excellent! Thanks for the info. Just called Sony and they are sending me a link to the firmware update. Keyword is FREE, much better than shipping in 3 cameras. I will repost after updating.

[Paul Zwicker]

Well, I seem to have allowed time to pass me by.
My EX3 is still on V1.03.

How does one go about upgrading from here?
Do I want to upgrade the firmware?
What do I really get with this?

Sony Tech phone support goes right into voicemail.

ZwickFlicks LLC
Wisconsin, US
Sony PMW EX3
MacPro
Final Cut Pro 6.6
http://www.zwickflicks.com

[Ian Cook]

Updated firmware adds media support, bug fixes and improves compatibility/functionality with newer versions of application software (Browser, Transfer etc). It is strongly recommended that you keep the camera up to date. After you’re above 1.05 you will be able to perform future updates yourself.

If you call support (800 883 6817) and get VM, leave a message and you will get a call back, usually within an hour or so. If you just want to arrange to send it in you can call 866 766 9272 and they’ll send you an RMA.

Ian Cook
Sony Broadcast and Professional Services

[Paul Zwicker]

Thanks Ian,

Just now got a call back telling me my early version camera (serial #100110), needs to go in for firmware. What I don’t get was why the early versions were unable to be user updated from 1.03.

If only they could fix the sticky lens issue…..

ZwickFlicks LLC
Wisconsin, US
Sony PMW EX3
MacPro
Final Cut Pro 6.6
http://www.zwickflicks.com

[Dan Billings]

Be sure to read PDF directions on upgrading firmware. Do not use regular USB port on right rear of camera. You must use hidden USB under shoulder pad after removing screw. I stripped my screw and can’t get the plate off. Now I need to get something to remove the stripped screw. Firmware Not updated yet…….

[Nic Bevan]

Hello all, is the latest firmware update 1.15 or 1.16? I’m currently on 1.15 and would like to go upgrade if I can, but the link on the Sony site doesn’t seem to be working. I work in Cambodia so would appreciate a link rather than a number to call. Unless someone knows a RELIABLE service centre in Phnom Penh!

[Ron Piedrahita]

A colleague is upgrading his firmware, which had me checking mine. I’m in the U.S., on v1.10 on an EX3, and I see the latest is 1.16. Do I need to instal 1.15 first?

Thanks!
Ron

[Dan Billings]

Been shooting for several weeks now with updated firmware in all 3 of my EX3 cameras. I have not seen any card errors since updating, which is the main reason I wanted to try the new firmware. All my cards are SDHC class 6 and Class 10, not Sony SxS. I was getting “restore media” errors quite often before the firmware update. I was at the point of needing to replace all my SDHC cards or making a switch to all Sony Cards. I don’t need to do that now. Even my class 6 cards are working fine and error free. No more card errors no need to switch to the more expensive Sony SxS cards or to buy the Sony SxS card readers for all my edit bays. So far so good

[Ron Piedrahita]

Hi Dan,
What’s the latest firmware? I’m on 1.1 with no issues, but I see 1.15 and 1.16 are out there and unsure if there are variations for EX1 v EX3, NTSC or PAL or something else.
Thanks!

Ron