Event Manager X

[T. Payton]

Don,

Mine did the same thing last week. I actually got busy with project and didn’t get around to fixing it and then suddenly it started working again. Did you repair permissions or perhaps just do a simple restart.

I’m surprised no one at Intelligent Assistance got back with you. Let me try to contact them on your behalf.

——
T. Payton
OneCreative, Albuquerque

[T. Payton]

When you say it quit working do you mean the app would open but the window would be blank?

——
T. Payton
OneCreative, Albuquerque

[Don Walker]

[T. Payton] “When you say it quit working do you mean the app would open but the window would be blank?”

Exactly! To be fair, I had just re-arranged, re-named and re-purposed the hard drives on my system. But there is within the program a (command R) Rescan command, that I assumed would show the program where everything is. It just stays blank.
I trashed the program preferences in the Library, (after reinstalling the program twice), but I have not repaired my system drive permissions, I will do that later today.
Obviously it’s not about the money, I got my $5 worth out of the program. It was just a great simple program that made my life so easy, and I want it back!!!!
BTW, Phillip Hodgetts if you ever read this, I would pay $25 for a working, supported version of the program.

don walker
texarkana, texas

John 3:16

[Don Smith]

Is it possible in moving your files about that you did Finder copies?

The latest MacBreak Studio video from Ripple Training points out not to do this because FCPX puts an index number with each Event. You can copy within FCPX by simply dragging the Event to another hard drive. They can even have the same name, but FCPX will give the copy another internal index number.

Early on I made the mistake of doing a Finder copy and boy, I paid dearly for it!

NewsVideo.com

[Don Walker]

[Don Smith] “You can copy within FCPX by simply dragging the Event to another hard drive. “
I rarely copy and paste! I’m a dragger!
Repairing system drive permissions did not work. btw

don walker
texarkana, texas

John 3:16

[Michael Hadley]

I have gotten support from them via email in the past.

Try:

greg@intelligentassistance.com

Sometimes the app hangs a bit with nothing before it sees all mounted volumes. In the interim, I’m pretty sure you can drag the events and project to a “not in use” folder on the same volume, and then drag them
back to the events/projects folders (on the same volume) until you can get Event Manager X working again.

It’s a great little app and a steal at the price.

[Jason Brown]

My version had the same problem probably 3 times. Every time I’ve emailed tech support, they’ve fixed the problem within one day. Every time the problem happened…FCPX had just crashed…

[Philip Hodgetts]

Hi Don

I had the same problem with my own install, and I’m product Manager! It affected me for days, until I realized the the permissions on the external drive had changed and were no longer my own. Once I fixed that I then had to tell Event Manager X to start over by forgetting missing drives.

Philip
Product Manager,
Event Manager X

Philip Hodgetts
President, Intelligent Assistance
AssistedEditing.com Fast First Cuts, Metadata Worfklows
Big Brains for Rent bigbrainsforrent.com
The New Now – Grow your business – ProAppsTips.com
Personal Blog https://philiphodgetts.com

[Philip Hodgetts]

Just a comment about the support and price. The good thing is that software prices have come down, so we can sell an app for $5. But the reality is that equates to about 2 minutes of support time. 🙂 Not that we ever think that way (or I wouldn’t be responding here and two posts). We try very hard to find the solution to every problem or refund the money. There is a point where we obviously can’t continue to help when it is almost always, in situations like this, something specific to the customer’s system and not an Event Manager X problem.

Did you also try “Forget mounted devices”. I also had to do that before my drive came back as useful again.

And I did read it 🙂 and even at $25 it’s still 10 minutes of support 🙂 Seriously, I’d be happy to take this up with you again by email, simply because I want it to work for you.

Philip

Philip Hodgetts
President, Intelligent Assistance
AssistedEditing.com Fast First Cuts, Metadata Worfklows
Big Brains for Rent bigbrainsforrent.com
The New Now – Grow your business – ProAppsTips.com
Personal Blog https://philiphodgetts.com

[Bill Davis]

[Don Walker] “BTW, Phillip Hodgetts if you ever read this, I would pay $25 for a working, supported version of the program.”

Uh, Phil and Greg are both a bit shall we say “engaged” right now.

They’re about two weeks delayed on the launch of their long planned realty show pilot documenting the Solar Odyssey project.

Read about it here:
https://www.thesolarodyssey.com/

That said, I’ve had email responses from Phil up to a couple of days ago so I know he’s still on-line unless they’ve launched the boat – at that point, communications might get a bit sketchier.

Greg, might be holding down the fort. But with Phil gone, he’ll be handling things solo, so he might be herding too many cats to be as effective as usual.

Also, while Event Manager is a cool tool – at an unbelievable price! You can do a lot of the same thing by managing drives and projects via selective disk mounting and un-mounting.

It just requires more thought as to which projects and events you keep on what disks.

That’s how I work almost exclusively now. When I want a group of projects, I just mount the portable drive where they live. When I “unmount” that disk, they’re hidden.

Seems easier to me than hiding and showing stuff from an ever diminishing memory bucket on my central drives.

But that’s a personal workflow decision.

FWIW.

“Before speaking out ask yourself whether your words are true, whether they are respectful and whether they are needed in our civil discussions.”-Justice O’Connor