“European format” Delivering sequence to a user in Italy

[Christopher Martin]

Does PAL make a difference – presuming this is being played in a digital format?? ie. Assuming they aren’t outputting to tape??

[Brad Elliott]

We have had success sending H264 files at best quality/multi-pass.

It is not ideal but if they have QT(Mac or PC) we have never had an experience where someone couldn’t open it. They may have to convert it to whatever they need.

[Christopher Martin]

I’m going to try that since it seems that h264 is a pretty widely used codec…

[Jason Porthouse]

There’s nothing wrong with the file you’re sending them, the fact that they can hear audio but only see black indicates to me that they don’t have FCP or aren’t up to speed on Pro Res.

I’ve successfully used H264 for this kind of thing before, use the same specs as you have (rate, size, dominance) and make it high quality. They be able to play it, and can then encode to whatever they need should they need to edit it.

But I feel your pain – dontcha just love producers whose sum knowledge is less than b****r all who get all ansty because they think *you’re* the awkward one for asking so many damn questions?

Jason

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Before you criticise a man, walk a mile in his shoes.
Then when you do criticise him, you’ll be a mile away. And have his shoes.

*the artist formally known as Jaymags*

[Christopher Martin]

I used standard Youtube specs. h264, 30fps, Hi def ratios etc. Do you think this will goof them up?

[Christopher Martin]

Dave (et al) — you’re kind to help me out…. It’s much appreciated

Great community

[Aristides Tiropolis]

If they’re using the latest version of quicktime,be that Windows or Mac OSX the ProRes video should be playable, whatever the frame rate. If they see black they could have problems in their computer.

[Keith Pratt]

Their inability to play the video has absolutely nothing to do with it being PAL. It’s ProRes that’s the issue. So either they need to fix their inability to play ProRes or you need to send them the video in another codec. You could try H.264 or Motion JPEG. But don’t change the frame rate or resolution.

[Christopher Martin]

thanks Keith — I sent it to them in h264 30fps and h264 25 fps. one of them worked!… praise be