error: Unable to Import, Check the PluralEyes 4 log file for details, Error details: error file does not exist.

[John Watts]

Wow, crickets on this one.

Interestingly, I received help from Red GIant, seemed to resolve the problem on a test sequence. However, at the ludicrous hour in the middle of the night in which I edit, Plural Eyes failed again, even after making the adjustments instructed from support.
So, I’ve been trying to reach support at Red Giant for days now. No response, email, support ticket, phone…nothing.
This first time they responded within a day! So, what gives now? You can’t even leave a message on their voicemail, even if you call during business hours.

Has anyone heard that Red Giant is having problems staying afloat?

Getting concerned.

John Watts

[Paul Boshoff]

Hi John

I don’t know if you’ve received an answer on this yet or resolved it yourself, but I’ve just discovered the problem. It seems you cant send a sequence to PluralEyes 4 if the sequence name has a “/” in it. I don’t know which special characters are allowed and which aren’t, not getting any trouble with a “-“, but yeah, if you find yourself running in to this problem again, just check your sequence name for special characters.

Cheers
Paul Boshoff

[Nathan Bolda]

i want to kiss you. this was exactly the problem