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Error on CS6 launch – unknown exception
Hi guys,
I’ve just installed CS6 on my iMac and I’m getting an error message on startup. ‘Unknown exception’
Once you acknowledge this dialog you can continue and the program loads fine, but I worry that something’s not quite right under the hood. It’s seems to always be when it tries to load the ‘Resources’.
So far I’ve trashed the preferences and done a reinstall. Any other ideas?
Thanks – hope you guys can help
SamiMac 3.4ghz i7
16GB Ram
OSX 10.6.8
AMD Radeon HD 6970M
CS6 11.0.0.378I also have CS5 and 5.5 installed on this machine
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11 Replies
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Try updating to 11.0.1 here ->https://blogs.adobe.com/premiereprotraining/2011/06/updates-for-adobe-premiere-pro-after-effects-and-adobe-media-encoder-cs5-cs5-5.html
HTH
RoRKIntensive AE & Mocha Training in Singapore and Malaysia
Adobe ACE/ACI (version 7) & Imagineer Systems Inc Approved Mocha Trainer -
Thanks for the response Roland – unfortunately no joy though.
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Hi Sam, a COW Search found these – https://forums.creativecow.net/readpost/2/931494
HTH
RoRKIntensive AE & Mocha Training in Singapore and Malaysia
Adobe ACE/ACI (version 7) & Imagineer Systems Inc Approved Mocha Trainer -
Yeh, I found that link thread before – always search the forums before posting ;0) – but neither trashing the prefs folder for After Effects 11, nor CMD+OPTION+SHIFT did me any good.
I know it’s odd but maybe I should trash the preferences for CS5 and 5.5 – it must have sourced them from somewhere on initial startup…
I’ll try that.
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Nope – no joy there either. Any other thoughts?
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Nyet! Give the Adobe Forums a try – https://forums.adobe.com/community/aftereffects_general_discussion.
They’re actually the best place for app issues such as this.Good Luck!
RoRKIntensive AE & Mocha Training in Singapore and Malaysia
Adobe ACE/ACI (version 7) & Imagineer Systems Inc Approved Mocha Trainer -
Thanks for your help Roland!
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Sorry it hasn’t worked out. Perhaps ‘google’ the error message. BTW, do you have any 3rd party plugins installed that may be the cause?
Good Luck!
RoRKIntensive AE & Mocha Training in Singapore and Malaysia
Adobe ACE/ACI (version 7) & Imagineer Systems Inc Approved Mocha Trainer -
I don’t have any currently in the the CS6 folder as it’s a totally new install, but I do for CS5. Maybe I’ll ditch a few things from my old plugin folders and do a bit of old fashioned trail and error – might be worth a try.
Thanks!
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Sam, I am having the exact same problem. It stops when it sees my Core Melt plugins on boot up. When I remove them, it then happens on the Resources folder just like your screen grab shows . But the plugins work just fine in AE. So I have been ignoring it. I am curious about any solution you may find.
Tom Daigon
PrP / After Effects Editor
http://www.hdshotsandcuts.com
Mac Pro 3,1
8 core
10.7.3
Nvidia Quadro 4000
24 gigs ram
Maxx Digital / Areca 8tb. raid
Kona 3
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