ERROR MESSAGE

[Pamela Rutherford]

Hello,

Below I describe my technical issue. I too get this error.

System specs:
Avid Express Pro with Mojo
HP xw8400(brand new system)
Graphics card: Nvida Quadro FX 1500/PCI/SSE2 (running driver version (6.14.10.9185)

Avid Tech support wanted me to update so I did …which did not solve the problem as descriped below.

I followed the procedure for uninstalling 5.2 and installing the 5.7.5 update. I did this procedure twice and installing this update did not solve my issue.

I launched a new project, brought in new video, placed a PIP effect of the video, adjusted some parameters and it plays back fine. I then go to the lower right hand corner of the effect pallet and promote the PIP to 3D and try to play back…it plays fine. I adjust the rotation x,y, & z and the scaling and added a border and added trails and all plays back fine. Here is some new information on the problem! When I add a shadow OR a Shape (ball) the machine locks up, stops playing and gives me this error, Exception: Unable to stop Spring Buffer’s FillThread.

So I try to move off of the effect to another area of the timeline and the screens go to black for 2-3 seconds and then return with this error being displayed, Exception: std::exception, what:Error c0000005 in thread “Spring Buffer Fill thread”, ACCESS_VIOLATION, at address 01E84BFO. When I try and recover from that error, the screens go black again and then I came back to the timeline with a red bar across the bottom of the timeline where the 3D-PIP is located. If I try to do anything else, the machine freezes with an hour glass and I need to reboot.

So does this mean it is a hardware problem? Please advise me further as to how to remedy this problem.
I will need the ability to make shadows and shapes in future edits!

Any help would be appreciated.

Pamela Rutherford
Production Manager/Editor
Medco Health Solutions