Error code 10002

[Wickham Strub]

Gary,

Go with v5.1 NDD. You can find it at AJA’s Archived Software Driver page: https://www.aja.com/support/kona/kona-lhe-lh-archive.php

~ Wick

[Gary Stone]

OK!
What I know now is that I have full field color bars coming from the AJA card. (Nice to see all the options & settings available in the AJA control panel.)

Now that I know that it’s working, I should uninstall it an reinstall M-100, right?

[Floh Peters]

[Gary Stone] “Now that I know that it’s working, I should uninstall it an reinstall M-100, right?”

Hmmm, if you open the Aja control panel and go to the “Info” tab (I think it is labeled info, the one at the very right side), is there something suspicious in the list? No idea what could be there, but maybe there is some sort of info that could help you figure out what´s wrong there.
If not, you need to uninstall the Aja software and reinstall Media 100 to work with Media 100. Since you are still on 10.4.11 it is not possible to upgrade to one of the later versions of Media 100 to see if this would fix your problems.

My next steps would be: Uninstall the Aja driver, and reinstall your Media 100 V12.1.3. Most likely this will not change anything in your situation.
Then, create a new OS X user in the Users System Pref, switch to this user and try to launch Media 100 there. Maybe there is a conflict with some sort of pref that is stuck in your user space. Maybe reinstall Media 100 for this user also (although this should not really change anything).
After that you would have the options either to reinstall OSX 10.4.x, and update it to 10.4.11 (avoiding the QuickTime 7.5.5/7.6 updates!!!) or to move to OSX 10.5.6. I highly would recommend installing to a fresh drive as a test to (1) keep your old OS and all applications in place to go back in case something goes wrong and (2) to be able to have a completely fresh system where you could install V13.0.2 and the latest Aja Kona drivers (you need both) to see if this setup works. If it works you could think about doing a “archive and install” with a transfer of your settings on your regular startup drive.

[Gary Stone]

Thanks for the detailed info Floh…

Here’s where I’m at:

I’ve run the 5.1NDD AJA control panel and didn’t see anything that looked suspicious (although I’ve never seen this info before, so what I’m seeing is all new to me). I reinstalled M-100 12.1.3, and like you expected… nothing is different.

I placed an order last week for Leopard 10.5.6 so I’m expecting it to arrive this week. I just got back from NAB & felt the need to get the platform up to the current level. I’ll get back with you when I have some new results/info.

Your time and insights are always appreciated!

Gary

[Gary Stone]

Well… some good news, but I’m not sure if it’s all good.

I loaded up OS 10.5.6 onto a 2nd drive I had in the Mac Pro and the install brought over all my apps very smoothly. I then went to install 12.7 and I either don’t have the right code (I thought all v12 improvements were included with a v12 upgrade), but I was able to load it with the trial version.

The program loaded and launched, and I was happily looking forward to resuming some editing. But now it seems that my legacy SD footage is having problems; the system stops playing and tells me that there’s a bad frame at Time Code xx.xx.xx.xx. Some play a little bit & then stop and tell me I have a bad frame; other files won’t even show a still frame in the subsampler window.

Hmmmm….

[Floh Peters]

[Gary Stone] “I thought all v12 improvements were included with a v12 upgrade”

No. I think V12.5 or maybe V12.7 had a new code which you can get if you are under software maintenance.

[Gary Stone] “Some play a little bit & then stop and tell me I have a bad frame; other files won’t even show a still frame in the subsampler window. “

This sounds like you have installed QuickTime 7.5.5. Make sure that you do not use QuickTime 7.5.5, either upgrade to 7.6 or downgrade to 7.5

[Gary Stone]

QT 7.5.5 spotted.
Qt 7.6 loaded.
BINGO! I’m back in bidness. Thanks for the solutions. Hope I can return the favor some time.

I guess the trial version of 12.7 will give me a week or so before it expires. After that, I’ll probably get current with v13. Are you using that yet? Any thoughts?

[Floh Peters]

[Gary Stone] “I guess the trial version of 12.7 will give me a week or so before it expires. After that, I’ll probably get current with v13. Are you using that yet? Any thoughts? “

Yes, I think you have a week or 14 days. V13.0.2 is great, we´re using the multichannel audio mixing more or less daily. Plus, the-version-formerly-known-as-V14 already has been announced, so if you decide to upgrade I think you should make sure that you get the next release also with your upgrade.