Encore DVD keeps failing

[John Perez]

HP Intel(R) Core i-7 CPU
950 @3.07G 3.07
RAM: 8 Gigs
64 Bit Op System

As always thanks so much to you guys…Johnny In Orlando

[John Perez]

Won’t let me burn an image either

HP Intel(R) Core i-7 CPU
950 @3.07G 3.07
RAM: 8 Gigs
64 Bit Op System

As always thanks so much to you guys…Johnny In Orlando

[John Perez]

I get “Access Denied” when I try to burn an image. And now I get “General error” when I try to preview

HP Intel(R) Core i-7 CPU
950 @3.07G 3.07
RAM: 8 Gigs
64 Bit Op System

As always thanks so much to you guys…Johnny In Orlando

[Jeff Pulera]

Hi Johnny,

Looks like you have 3 different kinds of video clips in the project –

• .mpg
• .m2v
• .mp4

My guess is that the .mpg or .mp4 clips – or both – may be at fault.

ANY video clips you want to use in Encore should be .m2v, created from Premiere/Media Encoder using the MPEG-2 DVD format. Then you are not asking Encore to do a bunch of transcoding of the material, since in the end it all must be MPEG-2 before it goes to disc. Better off to just provide Encore with DVD-ready material to start with.

I also can’t tell from looking at the screen grab what the frame sizes and frame rates are of all the different clips. Could some be HD, or have different frame rates? Should all be 29.97 in the US.

Thanks

Jeff Pulera
Safe Harbor Computers

[John Perez]

Thanks so very much for taking the time to explain these to me. I will report back to you on the results.

HP Intel(R) Core i-7 CPU
950 @3.07G 3.07
RAM: 8 Gigs
64 Bit Op System

As always thanks so much to you guys…Johnny In Orlando